Bonnie McVeay
Summary
I enjoy working as a team and would bring an outgoing, positive, passionate demeanour. and I am a dedicated and professional employer with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships/environment. I am a motivated to maintain customer satisfaction by delivering quality service.
As a science student and an aspiring midwife and preoperative nurse I would feel privileged to work in an environment that exposes me to the felid.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Childcare Provider
Lollipops Playland & Cafe
01.2019 - 01.2022
- Worked at the front desk of the Play land answering calls regarding customer questions and bookings
- Hosted parties cultivating a fun aesthetic environment for children as well as satisfying parents needs for their children so they can relax.
- Worked in the lollipops Play land cafe inside the kitchen as well as taking and managing orders
Education
Bachelor of Science - Physiology
Monash University
Clayton, VIC10.2025
Skills
- Project Coordination
- Data Entry
- Scheduling
- Verbal and Written Communication
- Greeting and Seating Clients
- Time Management
- Customer/Client Relations
- Telephone Etiquette
Timeline
Customer Service Representative
Coles Supermarket
01.2022 - Current
Childcare Provider
Lollipops Playland & Cafe
01.2019 - 01.2022
Bachelor of Science - Physiology
Monash University
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