Bonnie Simmonds
Summary
Dynamic professional with a proven track record in high-pressure environments, including aviation customer service at Qantas Airways. Skilled in critical thinking and effective communication, adept at enhancing customer satisfaction and team collaboration. Demonstrated ability to improve operational efficiency, with a keen focus on situational awareness and problem resolution.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Qantas Airways
04.2023 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or cancelled flights.
- Held Complete control of aircraft departures and arrivals whilst working with port and movement control to maintain on time performance at Brisbane Airport
Barista
Starbucks Australia
08.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Department Manager
McDonalds Australia
08.2018 - 07.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a constant safe environment for all employees and customers in the store and took on all responsibilities to manage any situations that arrived.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Tertiary Preparation Pathway - Mathematical And Biological Studies
University of The Sunshine Coast
Sunshine Coast, QLD07-2023
High School Diploma -
North Lakes State College
North Lakes, QLD11-2021
Skills
- Situational awareness
- Team work
- Aviation terminology
- Aviation Experience
- Critical thinking
- Problem resolution and Resilience
- Multitasking
- Resourcefulness and planning
- Effective communication
- Visual observation
- Stress tolerance
- Navigational skills
Timeline
Airline Customer Service Agent
Qantas Airways
04.2023 - Current
Barista
Starbucks Australia
08.2022 - 03.2023
Department Manager
McDonalds Australia
08.2018 - 07.2022
Tertiary Preparation Pathway - Mathematical And Biological Studies
University of The Sunshine Coast
High School Diploma -
North Lakes State College
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