Bowie Cavallaro

• Provided primary customer focus processing transactions, managing fast workflow during busy periods
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Surpassed sales goals through implementation of effective marketing strategies and upselling customers
• Maintaining flow of cash register balance, ensuring adequate change available to potential customers, and excess money is dropped when required
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Work unsupervised shifts on a rotating seven-day 24hr roster
• Working with other members of staff with effective communication skills, relaying relevant daily updates.
• Handle all transactions using POS System;
• Reconciliation of daily takings, ensuring fiances are balanced.
• Performing all shift duties to the required high standard of the workplace.
• Quickly and accurately answered customer enquiries, suggested effective solutions and resolved issues to increase customer satisfaction
• Accept all incoming stock, assessing quantities received against invoice totals ensuring correct inventory
• Follow emergency procedure in emergency situations and ensure a safe environment as per the Service Station Safety and environmental procedures
  

• Resolved problems, improved operations and provided exceptional service.
• Collaborated with team members to achieve target results.
• Proven success working within tight deadlines and fast-paced atmosphere.
• Provided exceptional customer service within the media department, specialising in music
• Maintained necessary inventory by recording the latest updated sales data
• Provide general customer assistance across all departments.
• Assist customers in finding/ordering specific media requests, providing recommendations on their specific taste.
• Maintain order of the music section by regular organisation of genre's.
• Assist fellow team members by relaying relevant updates upon completion of shift.
• Write reviews on newly released/popular albums.

• Undertake Stock inventory.

• Ensure clothing displays were neat and tidy, this included folding unwanted clothing.
• Prepare customer orders and arrange existing orders.
• Provide help to customers when they required specific clothing requests such as sizing or design.
• Provided customers support at change rooms, assessing item numbers
• Support management as required.
• Volunteered to undertake out of store advertisement to engage potential customers.

• Prepare food orders in a safe efficient and orderly manner, this includes burgers, wraps and fried foods.
• Proficient in the use of commercial grade deep fryers and grills.
• Work as part of the assembly team when preparing food.
• Undertake stock inventory and restock ingredient supply shelving.
• Refill milkshake and sundae machine for front counter staff.
• Work as part of the opening or closing team.
• Undertake cleaning of deep fryers, grills and general kitchen wear.
• Provide assistance and basic training of new staff members.
• Undertake direction as required from follow staff in particular management.
• Provide direction to new trainee staff as required.