Boya Zhang
Canberra,ACT
Summary
Proven achiever with a track record of exceeding sales targets at a Japanese Daily Makeup Shop by implementing effective marketing strategies and quality control measures. Demonstrated exceptional communication and problem-solving skills as an Airbnb Host, ensuring top guest satisfaction. Skilled in booking management and fostering positive relationships, I bring strong organization and adaptability to meet and surpass employer expectations.
Overview
8
8
years of professional experience
Work History
Store Manager of Chatime Kambri
Chatime Kambri
02.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Airbnb Host
Airbnb
02.2019 - 02.2021
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Mandarin Teacher
Chinese Hua Xia School
01.2017 - 02.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Japanese Daily Makeup Shop
Small Business
02.2016 - 02.2018
- Exceeded sales targets through efficient execution of marketing strategies at promotional events.
- Reduced errors in completed activities by implementing thorough quality control measures before submission.
- Showcased adaptability by quickly learning new processes or techniques required for various job assignments throughout the day.
- Optimized inventory management systems to minimize waste and ensure adequate supplies were available for daily tasks.
Education
Master of Arts - International Management
Australian National University
Canberra, ACT09.2019
Skills
- Strong Organization
- Booking Management
- Effective problem solving
- Exceptional communication
Timeline
Store Manager of Chatime Kambri
Chatime Kambri
02.2019 - Current
Airbnb Host
Airbnb
02.2019 - 02.2021
Mandarin Teacher
Chinese Hua Xia School
01.2017 - 02.2019
Japanese Daily Makeup Shop
Small Business
02.2016 - 02.2018
Master of Arts - International Management
Australian National University
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