BOYANG ZHOU
Melbourne,Australia
Summary
Experienced customer service and retail professional with over eight years of frontline and leadership experience across postal services, retail, and hospitality. Proven ability to manage teams, deliver excellent customer service, and handle high-value transactions in fast-paced environments. Seeking a customer-focused role where I can bring my strong communication skills, multilingual abilities, and management experience to a dynamic team.
Overview
8
8
years of professional experience
Work History
Supervisor
Australia Post
Hobart, TAS
11.2021 - 07.2025
- Delivered exceptional customer service and sales support in a high-volume environment.
- Managed high-value transactions including cash, cheques, credit cards, and EFTPOS.
- Conducted identity services including tax file number applications and verifications.
- Assisted customers with mail lodgements and pricing.
- Managed administrative tasks including stock ordering and record keeping.
- Created weekly rosters and coordinated staffing requirements.
- Trained and mentored new employees to ensure high service standards.
Retail Representative
Phone Solution
Hobart, TAS
12.2018 - 10.2021
- Provided professional customer service and product recommendations.
- Repaired mobile phones and accessories with a focus on quality and speed.
- Promoted accessories through upselling and cross-selling strategies.
- Handled stock management and administrative record keeping.
- Supported onboarding and training of new team members.
Receptionist
Quality Inn Heritage on Lydiard
Ballarat, VIC
06.2017 - 10.2018
- Managed front desk operations including guest check-ins and check-outs.
- Handled guest concerns and resolved complaints professionally and efficiently.
- Conducted regular property and room inspections to maintain service standards.
Education
Bachelor of Accounting -
Federation University
Ballarat, VIC06-2017
Skills
- Professional customer service
- Upselling and cross-selling techniques
- Australia Post systems (eg, POP)
- Microsoft Office (Word, Excel, Outlook)
- Effective time management
- Conflict resolution & problem-solving
- Team leadership and performance management
- Fluent in English, Mandarin, and Cantonese
Timeline
Supervisor
Australia Post
11.2021 - 07.2025
Retail Representative
Phone Solution
12.2018 - 10.2021
Receptionist
Quality Inn Heritage on Lydiard
06.2017 - 10.2018
Bachelor of Accounting -
Federation University