Braden Bloom

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Held weekly team meetings to inform team members on company news and updates.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• Documented findings and prepared detailed reports.
• Conducted investigations into complainants in relations to breaches of the Local Law with the Townsville City Council Region
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor in person and via online channels( Email & Phone)
• Processed customer service orders promptly to increase customer satisfaction.
• Worked a on call roster

Bartender at private weddings and functions through 2015 until 2019, casual work when required.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.

• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.