BRADLEY ATKINSON
South Melbourne,VIC
Summary
Experienced Executive Concierge with background in managing high-end customer service operations. Skilled at coordinating business and personal requests, providing detailed information, and ensuring client satisfaction. Possess strong communication skills, problem-solving abilities, and commitment to maintaining confidentiality. Past roles demonstrate significant impact through increased guest satisfaction ratings and streamlined concierge processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Concierge
Accor
Melbourne , Vic
09.2025 - Current
- Delivered personalized guest services to enhance overall satisfaction and experience.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Performed administrative duties as needed.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Manage conference meeting rooms with refreshes and catering if required.
Corporate Suite Attendant MCG
Delaware
Melbourne , Vic
07.2024 - Current
- Maintained cleanliness and organization of guest suites.
- Assisted guests with requests and provided exceptional customer service.
- Restocked supplies and cooking of foods for guests during time in the suite.
Doorman Porter Concerige
IHG Intercontinental Rialto
Melbourne , Vic
04.2025 - 11.2025
- Greeted guests warmly upon arrival at luxury hotel entrance.
- Assisted guests with luggage and transportation arrangements promptly.
- Monitored front door area to ensure safety and security for all patrons.
- Valet parking of guests vehicles.
Catering Event Attendant Assiatant
Victorian Convention and Event Trust in Australia MCEC
Melbourne , Vic
10.2023 - 04.2025
- Liaison between my catering Manager and the the event Clients with catering
- Opening and Closing setups for events
- Apart of a team working Functions/Meetings and Sit down Dinners anywhere 100 people to 1200+
Self Employed
Airbnb
Surfers Paradise
01.2017 - 01.2023
- Full Management of 2 Airbnbs including all Bookings, Cleaning (check in/outs)
Porter/Conceirge/Doorman
The Sebel and Citigate Albert Park
01.2009 - 01.2010
Star City Casino
01.2008 - 01.2009
Coles Surryhills
, NSW
01.2008 - 12.2008
Taylor Square News agency
, NSW
01.2007 - 01.2008
Howrah News agency & Post
Hobart
01.2006 - 01.2007
Skills
- Problem Solving
- Leadership
- Communication
- Flexibility
- Creativity
- Team Player
- Attention to Detail
- Responsibility
References
References upon request.
Hobbies and Interests
- Interior Design
- Renovation
- Health Fitness
Certification
Certificate III in hospitality operations, 2004
Personal Information
- Date of Birth: 02/16/85
- Gender: Male
Location
Melbourne, Vic
Timeline
Executive Concierge
Accor
09.2025 - Current
Doorman Porter Concerige
IHG Intercontinental Rialto
04.2025 - 11.2025
Corporate Suite Attendant MCG
Delaware
07.2024 - Current
Catering Event Attendant Assiatant
Victorian Convention and Event Trust in Australia MCEC
10.2023 - 04.2025
Self Employed
Airbnb
01.2017 - 01.2023
Porter/Conceirge/Doorman
The Sebel and Citigate Albert Park
01.2009 - 01.2010
Star City Casino
01.2008 - 01.2009
Coles Surryhills
01.2008 - 12.2008
Taylor Square News agency
01.2007 - 01.2008
Howrah News agency & Post
01.2006 - 01.2007