Bradley Shoesmith
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Kmart where I led the Service Team to excellence. Skilled in POS System Operation and adept at maintaining composure under pressure, I bring a blend of technical proficiency and exceptional service ethos to every task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kmart
11.2015 - Current
- Coordinating and supervising the Service Team
- Training new staff members
- Cash management
- Managing a wide range of customer service related duties
- Broad range of roles including Supervisor, Staff Trainer, Service Desk etc
- These roles required a high level of customer service skills
- Supervisor
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Machine Operator / General Hand
Hervey Bay Mini Diggers
10.2014 - 11.2015
- Working within a small team providing landscaping services
- Operating a Dingo, excavating post holes etc
Education
Certificate IV -
Residential Drafting
01.2024
Certificate II -
Business
01.2014
Year 12 -
Urangan State High School
01.2014
Skills
- Strong attention to detail and accuracy - absolutely vital in the field of Drafting
- Accustomed to working in a team environment - equally competent in an autonomous role
- Proficiency with technology
- Quick learning ability
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Refund handling
- POS System Operation
Certification
Queensland Driver Licence - C Class, Current
Referees
Paul Hilton
Owner – Bay Mini Diggers
0423 929 783
Nicki Hughs
Service Manager - Kmart Hervey Bay
07 4194 4900
Timeline
Customer Service Cashier
Kmart
11.2015 - Current
Machine Operator / General Hand
Hervey Bay Mini Diggers
10.2014 - 11.2015
Certificate II -
Business
Year 12 -
Urangan State High School
Certificate IV -
Residential Drafting
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