Braith Humphreys
Mooloolah
Summary
Sales Assistant with a proven track record in enhancing sales team performance and boosting customer satisfaction. Demonstrates effective communication skills and a strong ability to resolve issues efficiently. Highly organized and adaptable, thriving in fast-paced retail environments. Expertise in problem-solving and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Liquorland
07.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant
Liquorland
06.2022 - 07.2024
Customer Service Supervisor
Coles
11.2018 - 06.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Engineering - Electrical Engineering
Queensland University of Technology
Brisbane, QLD01-2027
Queensland Certificate of Education -
Siena Catholic College
Sippy Downs, QLD01-2021
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Complex Problem-solving
- Opening and closing procedures
- Team collaboration
- Task prioritization
- Customer service
- Reliable and responsible
- Adaptable and flexible
- Excellent written and verbal communication
Certification
Responsible Service of Alcohol (RSA)
Queensland Certificate of Education (QCE)
Timeline
Sales Assistant
Liquorland
07.2024 - Current
Sales Assistant
Liquorland
06.2022 - 07.2024
Customer Service Supervisor
Coles
11.2018 - 06.2022
Bachelor of Engineering - Electrical Engineering
Queensland University of Technology
Queensland Certificate of Education -
Siena Catholic College
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