BRANDI HUDSON
Lochinvar,NSW
Summary
Dynamic customer service professional with extensive experience at NRMA Insurance, excelling in cash handling and EFTPOS processing. Proven ability to enhance customer satisfaction through strong communication and organisational skills. Committed to maintaining a clean and efficient work environment while effectively managing stock and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
NRMA Insurance
Charlestown
01.2022 - Current
- Delivered customer service while processing payments via EFTPOS, ensuring accuracy and efficiency
- Managed cash transactions and balanced registers, maintaining financial accuracy
- Supported stock management and maintained display standards to enhance product visibility
- Executed opening and closing procedures at the start and end of each shift
- Kept work environment clean and organized to promote efficiency
Customer Service / Pharmacy Assistant
Nelson Bay Discount Drug Store
01.2020 - Current
- Assisted customers with enquiries and facilitated over the counter sales, enhancing customer satisfaction
- Processed payments and operated EFTPOS
- Supported dispensing staff by efficiently packing medication, ensuring timely service delivery
- Managed stock displays and unpacked deliveries to maintain product availability and store presentation
- Maintained cleanliness and organisation of store
Administration Assistant
Pacific Oaks
Port Stephens
01.2020 - Current
- Booked accommodation and managed reservations, coordinating details for seamless guest experiences
- Provided front desk customer service, facilitating a welcoming environment for visitors
- Answered incoming phone calls, addressing enquiries to ensure customer satisfaction
- Supported daily operations through administrative functions and thorough cleaning
Service Assistant
Ally Fashion Store
Salamander Bay
01.2019 - Current
- Managed customer transactions, including refunds and gift cards, to enhance customer experience
- Operated registers and processed EFTPOS transactions, ensuring accurate billing and customer satisfaction
- Arranged merchandise presentation and priced items accurately to support effective sales displays
- Performed essential tasks for store opening and closing routines
Customer Service Assistant
Maxi Save Supermarket
01.2018 - Current
- Assisted customers with purchases, providing product knowledge to enhance shopping experience
- Operated cash registers and EFTPOS machines, ensuring accurate and efficient transactions
- Replenished stock and maintained store presentation, contributing to a welcoming shopping environment
Skills
- Customer service
- Customer assistance
- Phone enquiries
- Managing enquiries
- Booking appointments
- Front desk support
- Payment processing
- Customer relationship management
- General administration
- Stock management
- Merchandising
- Organisational skills
- Strong communication
References
Available upon request.
Qualifications And Certifications
- Certificate III in Hospitality
- RSA & RCG
- Working With Children Check (if applicable)
- Police Check (if applicable)
Timeline
Customer Service Assistant
NRMA Insurance
01.2022 - Current
Customer Service / Pharmacy Assistant
Nelson Bay Discount Drug Store
01.2020 - Current
Administration Assistant
Pacific Oaks
01.2020 - Current
Service Assistant
Ally Fashion Store
01.2019 - Current
Customer Service Assistant
Maxi Save Supermarket
01.2018 - Current