Brandon Agius
CRANEBROOK,NSW
Summary
I've worked in the Hospitality industry for the last 8 years, It truly is my passion. I specialize in not only customer service going out of my way in hopes to build a strong rapport with each guest, but I have also worked as a host while for 2773 during our busiest days managing wait times whilst ensuring the guests get nothing but a good experience even after being told there is a wait.
Overview
7
7
years of professional experience
Work History
Waiter
2773 Cafe
10.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items to increase average check amount.
- Built rapport with new and regular customers alike insuring a more personalized customer service experience
FOH Team Member
Grill'd Healthy Burgers
03.2018 - 10.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Advised customers on allergens and provided suggestions based off menu knowledge to meet the needs of the customer.
Education
Certificate III - Tourism And Hospitality
TAFE NSW
NSWCert IV - Cert IV in Property Real Estate
TAFE NSW
NSW11-2022
Certificate IV - Tourism And Hospitality
TAFE NSW
NSW11-2017
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Guest relations
- Food handling safety
- Managing Waitlists as acting Maitre d
Timeline
Waiter
2773 Cafe
10.2023 - Current
FOH Team Member
Grill'd Healthy Burgers
03.2018 - 10.2023
Certificate III - Tourism And Hospitality
TAFE NSW
Cert IV - Cert IV in Property Real Estate
TAFE NSW
Certificate IV - Tourism And Hospitality
TAFE NSW
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