Brandon Xu
Dickson,ACT
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Strong background in transforming customer service standards, strengthening customer relationship, financial management, and information systems. Experienced in leading and supervising operational and sales teams. Strengths include exceptional interpersonal skills, high adaptability, and proficiency in problem-solving. Made significant contributions to enhancing client experiences and increasing client satisfaction rates in previous roles.
Overview
6
6
years of professional experience
Work History
Account Manager
F1 Solutions
Turner, ACT
01.2024 - Current
- Managed more than 15 MSP and SaaS accounts, including NFP, government agencies, universities, and commercial businesses.
- Utilized problem-solving skills when dealing with difficult customers.
- Collaborated with the marketing team to develop promotional materials for clients, including newsletters and a referral program.
- Conducted market research to identify potential new customers.
- Developed strategies to increase revenue from existing accounts.
- Coordinated with internal teams to ensure timely delivery of services to clients to meet SLA.
- Generated monthly reports outlining progress towards goals established with clients.
Director & Founder
Adore Pet Group
Fyshwick, ACT
04.2022 - Current
- Set up the grooming salon, business structure, website, and online store from scratch.
- Managed grooming bookings and clients' details.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Managed financial, operational, and human resources to optimize business performance.
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
Executive Assistant
CBD Development Pty Ltd
Melbourne, VIC
12.2019 - 07.2021
- Provided basic IT support to the company.
- Produced project reports and presentations.
- Managed construction tender process.
- Managed more than 50 companies' residential and commercial properties for lease/sale.
- Led commercial property fitting projects.
- Communicated with company's agents, lawyers, and accounting firm on a regular basis.
- Recruited new employees, provided orientation, and training.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
Accountant
Budget PC Pty Ltd
Mulgrave, VIC
06.2018 - 10.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Conducted weekly inventory management and financial analysis.
- Tracked and assessed sales' KPI and performance.
- Generated account statements and pursuing outstanding accounts over the phone and email.
- Responded to all vendor and customer inquiries regarding finance.
Education
Master of Information Technology and Systems - Machine Learning
University of Canberra
Australia, Bruce, ACT06.2023
Master of International Accounting - Accounting And Finance
Deakin University
Burwood, VIC06.2018
Bachelor of Business Administration -
Tianjin University of Technology
China & Canada06.2016
Skills
- Team Leadership
- Business Development and Planning
- Project Management
- Client Engagement & Relationship Management
- Operations Start-Up
- Advanced MS Office Suite & CRM Systems Proficiency and programming knowledge
- Strong Problem Solver
- Negotiation and Conflict Resolution
- Preparing contracts
References
References available upon request.
Timeline
Account Manager
F1 Solutions
01.2024 - Current
Director & Founder
Adore Pet Group
04.2022 - Current
Executive Assistant
CBD Development Pty Ltd
12.2019 - 07.2021
Accountant
Budget PC Pty Ltd
06.2018 - 10.2019
Master of Information Technology and Systems - Machine Learning
University of Canberra
Master of International Accounting - Accounting And Finance
Deakin University
Bachelor of Business Administration -
Tianjin University of Technology
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