Brandy Leigh
Nambour,Qld
Summary
Excelling in customer service and team leadership. Enhanced customer satisfaction through effective interpersonal skills and improved inventory management. Skilled in KPI execution and staff development, fostering a motivated team environment while achieving operational goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Footlocker
Maroochydore
12.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Store operations
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Inventory management
- KPI driven , understanding and sharing results and forecasts daily , weekly and monthly.
- Vm execution
Assistant Manager
Shoes & Sox
Maroochydore, QLD
01.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- KPI understanding and execution including daily, weekly, monthly forecasting.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Inventory management
- Rostering/ training & development with staff
Education
Graduation Certificate -
Nambour State School
Nambour, QLDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Workload management
Timeline
Assistant Manager
Footlocker
12.2023 - Current
Assistant Manager
Shoes & Sox
01.2019 - 12.2023
Graduation Certificate -
Nambour State School