Brayden Frogson
Charlestown,NSW
Summary
Proven track record of enhancing client wellness and advancing customer satisfaction at Diverse Ideas, showcasing resilience under pressure and adaptability to change. Demonstrated ability to improve service delivery, evidenced by a significant increase in client goal achievement. Skilled in client relations and efficient paperwork processing, contributing to a positive and productive work environment. Reliable and enthusiastically pursuing new opportunities to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
7
7
years of professional experience
Work History
Support Worker
Diverse Ideas
06.2023 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Plumbing Trades Assistant
Plumbing And Electrical Doctor
05.2022 - 05.2023
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Performed maintenance and minor repairs to various machines and vehicles.
- Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
- Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
Bartender
Valentine Bowling Club
11.2019 - 05.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Warners Bay Hotel
07.2017 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Commerce - Finance And Economics
10.2025
Skills
- Client Relations
- Customer Assistance
- Resilience Under Pressure
- Adaptability to Change
- Paperwork Processing
- Patience and Empathy
Timeline
Support Worker - Diverse Ideas
06.2023 - 04.2024
Plumbing Trades Assistant - Plumbing And Electrical Doctor
05.2022 - 05.2023
Bartender - Valentine Bowling Club
11.2019 - 05.2022
Bartender - Warners Bay Hotel
07.2017 - 09.2019
University of Newcastle - Bachelor of Commerce, Finance And Economics