Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Irwin

Burleigh Waters

Summary

Proven in enhancing customer experiences at Aldi through exceptional service prioritization and complaint handling, I bring strong multitasking abilities and cleanliness focus. Achievements include streamlining processes at McDonald's to boost team productivity, showcasing my decision-making capacity and willingness to learn. Skilled in both hospitality service expertise and maintaining high standards of cleanliness.

Overview

6
6
years of professional experience

Work History

Age Care Learning Assistant

Estia Health
10.2024 - 10.2024

(Student)

  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Practicing hand hygiene, showering, dressing, grooming.
  • Using slings, hoists, slide sheets, princes chair.
  • Ensuring informed decisions

Store Assistant

Aldi
01.2023 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.

Waitress/ Housekeeping Cleaner

Zenith/ Star Casino
07.2021 - 01.2022
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

General Employee

McDonald's Restaurant
11.2018 - 06.2021
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
  • Implemented creative problem-solving techniques for tackling complex challenges faced by the team or department.
  • Enhanced team productivity by streamlining processes and improving communication.
  • Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.

Education

Cert III Individual Support

Celtic Training
Southport, QLD
11-2024

Skills

  • Customer assistance
  • Strong multitasking
  • Cleanliness
  • Hospitality service expertise
  • Decision-making capacity
  • Handling complaints
  • Willingness to learn
  • Service prioritization

Timeline

Age Care Learning Assistant

Estia Health
10.2024 - 10.2024

Store Assistant

Aldi
01.2023 - Current

Waitress/ Housekeeping Cleaner

Zenith/ Star Casino
07.2021 - 01.2022

General Employee

McDonald's Restaurant
11.2018 - 06.2021

Cert III Individual Support

Celtic Training
Gabriella Irwin