Brayden Rankin

Having completed my proprietor training, I now practically oversee the day-to-day operations and performance of the business.

- Lead and manage a team of 12 employees, supporting staff development, performance and workplace morale.

- Monitor and manage staff performance against KPIs, implementing strategies to improve results and achieve business objectives.

- Manage business budgets, financial performance and payroll processing, ensuring accuracy and accountability.

- Oversee inventory levels, stock ordering and product availability to meet business and customer demands.

- Develop and maintain strong relationships with existing suppliers while establishing relationships with new suppliers.

- Developed and implemented advertising initiatives and creative strategies to enhance sales growth and business performance.

- Identified opportunities for continuous improvement, applying creative problem-solving to enhance operational processes and customer experiences.

- Resolve customer concerns and operational challenges professionally, maintaining positive relationships and high service standards.

- Foster a positive and collaborative workplace culture, contributing to improved staff morale and team performance.

Managed key responsibilities and achievements, contributing to overall business performance.

• Facilitated customer product searches and coordinated with store system to locate merchandise across sites.
• Helped customers locate products and checked store system for merchandise at other sites.
• Established rapport with customers using active listening and interpersonal skills.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Supported sales team in processing customer transactions and resolving issues effectively.
• Cultivated sales team skills to achieve higher productivity and sales goals.
• Managed and developed sales team.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Showcased product benefits to potential customers, encouraging informed purchasing decisions.

• Led sales team development and performance enhancement.
• Trained new associates in successful sales and performance strategies.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Managed accounts to retain existing relationships and grow share of business.
• Organized promotional events and interacted with community to increase sales volume.
• Collaborated with sales, marketing, and management teams to create solutions and achieve shared goals.
• Coordinated promotional events and engaged with community to drive sales growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Mixed and administered special food formulas to meet individual dietary needs, ensuring optimal health and performance.
• Maintained saddles, bridles, and riding gear, ensuring proper fit for horses to enhance comfort and effectiveness during rides.
• Monitored animal behaviour and conducted examinations to identify illnesses, injuries, or potential diseases, facilitating timely interventions.

• Maintained organized store environment to enhance customer shopping experience.
• Greeted customers, assisted in locating merchandise, and recommended suitable options to meet needs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Engaged customers to offer assistance and detailed information on store merchandise.