Breanna BOYD

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks, sometimes supervising up to 5 outlets.

• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Managed cash handling duties responsibly, ensuring accurate accounting end of each shift.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Reported suspicious activities, disorderly behavior and people who display signs of intoxication to appropriate authorities on hand.
• Enforced and informed patrons of Casino licensing and policies when not adhered to.
• Operated systems such as Micros, people soft, oracle, Beims, time manager and online controlling of venues tv screens.
• Reporting hazards and injuries with in the workplace, taking swift action to rectify.

• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
• Poured wine, beer and concocted cocktails for patrons.
• Stocked bar with beer, wine, liquor, premixes and related supplies.
• Kept supplies stored in proper locations according to health code standards.
• Performed Opening and closing duties, scrubbing the beer taps and post mix taps as well as thoroughly cleaning out the bar with in an appropriate time.
• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Scheduled and coordinated Clients for Individual treatments and group bookings for special events.
• Assisted customers in feeling relaxed and comfortable with the process. Adapting to the individuals needs.
• Recommended treatment and products to customers to meet current needs or resolve specific concerns.
• Provided therapeutic and invigorating massages including Swedish, Balinese, hot stone, compress, Indian head and feet reflexology.
• Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
• Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
• Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
• Suggested treatments and styles to suit customer appearance and fashion choices.

• Monitored patron alcohol consumption to encourage safety.
• Prepared and served alcoholic beverages.
• Worked in a team to wash down and pack up pub, and track/label shelf life on all bottled beverages
• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.