Breeana Johnson
Reid,ACT
Summary
Diligent employee with strong background in airline customer service. Known for resolving passenger issues effectively and maintaining high satisfaction levels. Demonstrated ability to manage stressful situations and communicate clearly with passengers and team members.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Rebel Sport
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Customer Service Agent
Precision Aviation
09.2022 - 10.2023
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Agent
Swissport
11.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Retail Sales Associate
Rebel Sport
07.2018 - 11.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Year 12 Certificate -
Lake Tuggeranong College
Greenway, ACT12-2020
Skills
- Customer service
- Teamwork
- Problem-solving
- Reliability and punctuality
Accomplishments
- Supervised team of 90 staff members when promoted to Customer Service Manager in September.
- Promoted to a trainer for Virgin Australia, August 2023.
Timeline
Retail Sales Associate
Rebel Sport
12.2023 - Current
Customer Service Agent
Precision Aviation
09.2022 - 10.2023
Customer Service Agent
Swissport
11.2021 - 08.2022
Retail Sales Associate
Rebel Sport
07.2018 - 11.2021
Year 12 Certificate -
Lake Tuggeranong College
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