Brei Wilson
North Lakes,Queensland
Summary
Accomplished Corporate Travel Manager at Corporate Traveller, adept in supplier and vendor relations, enhanced operational standards through innovative solutions, achieving significant savings. Excelled in multitasking and conflict resolution, ensuring customer satisfaction and well-being. Trained teams, showcasing quick learning and organizational skills, with a track record of improving efficiency and sustainability in travel programs.
Overview
10
10
years of professional experience
Work History
Corporate Travel Manager
Corporate Traveller
02.2023 - Current
- Implemented innovative technology solutions that streamlined the booking process while enhancing user experience.
- Achieved significant savings on travel expenses by negotiating favourable contracts with airlines, hotels, and car rental agencies.
- Oversaw risk management initiatives related to corporate travel, safeguarding both employee well-being and company assets.
- Proactively identified areas for improvement in the corporate travel program, leading to a more efficient and sustainable structure.
Travel Agent
Flight Centre Travel Group
11.2021 - 02.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Service Assistant
Bunnings Warehouse
06.2020 - 03.2021
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Tour Guide
Australia Zoo
04.2019 - 05.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Trained apprentice guides to educate on information to present to tourists and travellers.
- Provided information on over 1500 animals through narratives on various sites throughout the Australia Zoo area, relaying known stories to provide interest.
Bartender
The Helm
03.2018 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Poured and prepared mixed drinks for over 100 customers daily.
- Completed RSA course
Crew Member
McDonald's Australia
07.2014 - 07.2017
- Gained a Cert 2 in Retail Became a Crew Trainer Became an expert.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certificate IV - Tourism And Travel Management
Mas National
Sydney, NSW10.2024
Certificate III - Tourism And Travel Management
Mas National
Sydney, NSW10.2023
High School Diploma -
Maryborough State High School
Maryborough, QLD11.2016
Skills
- Supplier Relations
- Operational standards
- Industry trend awareness
- Vendor Relations
- Quick Learner
- Ability to Multitask
- Product Knowledge
- Organization
- Supervision
- Conflict Resolution
Timeline
Corporate Travel Manager
Corporate Traveller
02.2023 - Current
Travel Agent
Flight Centre Travel Group
11.2021 - 02.2023
Service Assistant
Bunnings Warehouse
06.2020 - 03.2021
Tour Guide
Australia Zoo
04.2019 - 05.2020
Bartender
The Helm
03.2018 - 05.2019
Crew Member
McDonald's Australia
07.2014 - 07.2017
Certificate IV - Tourism And Travel Management
Mas National
Certificate III - Tourism And Travel Management
Mas National
High School Diploma -
Maryborough State High School
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