Breina Abo

I work closely with diverse clients, including those in the finance, healthcare, and not-for-profit sectors, providing excellent service and support to ensure they feel secure and supported in the dynamic cybersecurity landscape.

Key responsibilities:

• Building and maintaining strong, long-lasting customer relationships
• Act as a trusted advisor to clients, offering unwavering guidance on cybersecurity best practices, instilling in them a sense of confidence in their security measures.
• Collaborate with clients to understand their specific needs and provide tailored solutions.
• Serve as a bridge between complex cybersecurity concepts and everyday business operations.
• Empower clients to not just survive but thrive in the digital age. By ensuring they feel protected and knowledgeable about cybersecurity, I equip them with the tools to navigate the digital landscape with confidence.
• Continuously seek ways to improve and innovate in the realms of customer service and cybersecurity.
• Represent IronSights with professionalism and dedication

• Company Overview: Consumer Tech Support Startup
• Pioneering my venture in tech support, I established a dynamic and client-focused business to provide innovative solutions to common technical challenges
• As the founder and operator, I hone my entrepreneurial skills, fostering a customer-centric approach to address diverse tech needs
• This experience showcases my initiative and leadership and enriches my understanding of the intricacies of the tech support landscape, contributing to my overall professional growth

In my role centred on program development and coordination, I have been instrumental in supporting NDIS participants in achieving their informal and formal goals as outlined in their IEPs

Additionally, I actively contributed to implementing social media campaigns and marketing strategies, leveraging digital platforms to enhance program visibility and participant engagement

My responsibilities encompassed developing and coordinating various programs, ensuring alignment with the company values, and utilising social media initiatives to create broader awareness and impact

This multifaceted experience has strengthened my program development, coordination, and strategic marketing skills within a community-focused context

• Company Overview: Synagogue
• In this dynamic administrative role, I demonstrated strong organisational skills and took on significant responsibilities with precision and dedication
• My commitment extended beyond the professional realm, as I actively participated in community work, showcasing a well-rounded and community-oriented approach to my endeavours
• Synagogue

• Company Overview: Online Forex Provider
• Managed inbound calls and emails, showcasing a brand ambassador mindset to introduce new customers with top-notch communication
• My pivotal role involved welcoming customers to OFX, ensuring regulatory compliance, providing transfer advice, and troubleshooting for an optimal customer experience
• Online Forex Provider

• Company Overview: Sole Trader Taxation Specialist Startup
• Delivered comprehensive frontline support through web chat, email, and phone channels for Hnry, involving customer onboarding, data management, and conducting follow-up calls
• Actively managed customer engagement, addressed feedback, and responded to 'Call Back' requests while educating customers on Hnry's capabilities to promote continued usage
• I consistently adhered to established customer support practices, providing feedback for continuous customer experience optimisation
• Sole Trader Taxation Specialist Startup

• Company Overview: Construction Tech Saas
• Construction Tech Saas

• Company Overview: Construction Tech Saas
• Construction Tech Saas