Summary
Overview
Work History
Skills
Certification
Languages
Hobbies and Interests
References
Timeline
Generic

Brenda Van Bael

2 Lacey Place, Millers Well,Australia

Summary

Highly motivated and adaptable professional with proven ability to thrive in fast-paced environments. Known for strong communication, time management, and organisational skills, with a track record of working effectively both independently and within collaborative teams. Committed to ongoing personal and professional growth, and consistently aligned with company values and procedures.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dunnings Fuel
Karratha, Western Australia
11.2024 - Current
  • Addressed inquiries and complaints to deliver exceptional customer service.
  • Maintained comprehensive records of fuel sales in compliance with company guidelines.
  • Executed daily inventory checks to optimise stock management and product availability.
  • Trained new hires on operational standards to enhance team capability.
  • Monitored fuel supplies regularly to prevent outages and ensure uninterrupted service.
  • Maintained cleanliness of station through routine maintenance of pumps and windows.
  • Reported suspicious activities promptly, contributing to overall security of station.
  • Managed time efficiently to complete tasks within established deadlines.

Administration Officer

Ribshire Pty Ltd trading as Goodline
Gove , Northern Territory
06.2022 - 07.2023
  • Supported the Accounts Receivable team by managing invoice logs and expediting job closures for Electrical and Refrigeration departments.
  • Scheduled daily and monthly maintenance orders via My Point/View Point dashboard, ensuring workflow efficiency.
  • Coordinated property access with clients, tenants, and real estate contacts through clear, timely communication.
  • Delivered professional internal and external communication to support mobilisation and recruitment processes.
  • Assisted HSE with pre-starts, fitness-for-work records, and daily attendance monitoring for workforce compliance.
  • Prepared and uploaded confidential recruitment documentation into company systems.
  • Arranged flights, accommodations, and mobilisation paperwork for shutdown and project deployment.
  • Maintained FIFO rosters, submitted leave in Crew Planner, and regularly updated reporting dashboards.
  • Facilitated onsite inductions and gate access co-ordination for mine site personnel; liaised with client stakeholders.
  • Supported HSE Officer with document uploads and database management for safety, inductions, and permits.
  • Provided administrative onsite support to Rio Tinto during mine maintenance shutdowns, managing contractor timesheets and closing work orders using SAP.

Administration Officer

WorkPac Pty Ltd – Rio Tinto Gove Operations
Gove , Northern Territory
12.2021 - 04.2022
  • Coordinated with leaders and procurement to approve sub-contractor engagements under existing contracts.
  • Ensured vendor compliance through Avetta registration and onboarding assistance.
  • Reviewed contractor mobilisation and de-mobilisation forms; maintained records in SureSite and RTBS platforms.
  • Managed workflow processes using Rio Tinto’s Gove Operations Contractor Mobilisation Robot and PowerApps.
  • Provided technical support for mobilisation tasks; resolved issues for area administrators.
  • Tracked HSE contractor exposure hours, maintaining audit-ready records.
  • Raised ticket requests through Rio Tinto Ticket Management System (RTTMS) for issue resolution.
  • Conducted Light Vehicle Inspections for permit approvals and site access.

Senior Retail Assistant

GOVE WAREHOUSE
Gove , Northern Territory
01.2017 - 07.2021
  • Delivered exceptional customer service by advising on product selection, pricing, warranties, and usage.
  • Processed transactions using multiple payment methods and issued accurate sales invoices.
  • Managed inventory levels, conducted stocktakes, and maintained product displays in alignment with store planograms.
  • Picked, packed, and arranged deliveries to homeland communities; assisted in unloading and restocking bulk shipments.
  • Operated pallet jacks and hand trucks safely and in accordance with policy.
  • Performed LPG bottle pre-fill inspections and refill procedures in compliance with safety standards.
  • Supervised junior staff based on skills and abilities; delegated tasks to ensure efficient store operations.
  • Handled key cutting, paint tint mixing, and furniture assembly for in-store displays.
  • Delivered furniture and whitegoods locally while maintaining high standards of service and care.
  • Maintained clean and hazard-free environments in accordance with store safety procedures.
  • Conducted end-of-day cash register balancing; served as key holder responsible for store open/close.
  • Supported internal communications and responded to inquiries via phone, email, and in person.
  • Utilised Striven Software for labelling tasks and completed e-learning training modules to enhance retail knowledge.

Sole Trader/Owner Operator

SOURCECALL AUTO PARTS AND ACCESSORIES
Gove, Northern Territory
01.2016 - 02.2019
  • Delivered end-to-end parts sourcing for OEM and aftermarket components across trucks, heavy machinery, elevated work platforms, lawn care equipment, and more.
  • Engaged with external suppliers and manufacturers to coordinate product supply, availability, and compliance.
  • Interpreted parts queries using computer-based systems, ensuring accurate, timely delivery and first-time-right outcomes.
  • Managed dispatch and logistics of parts orders, including remote deliveries to Arnhem Land and interstate locations.
  • Applied knowledge of lead times and freight coordination to maintain consistent parts availability.
  • Addressed parts shortfalls with vendors and ensured requisitions complied with client purchasing policies.
  • Communicated effectively across cultural and linguistic groups via phone, email, and face-to-face interactions.
  • Ensured full compliance with workplace health and safety procedures across varied business contexts.
  • Provided technical advice to customers and supported compliance-related product recalls.
  • Administered accounts payable/receivable, performed reconciliations, and managed BAS preparation and lodgement.
  • Conducted stocktakes and maintained organized documentation for audit readiness.

Administration Assistant

BHAGWAN MARINE PTY. LTD. (formerly Arafura Sea Charters)
Gove, Northern Territory
12.2014 - 06.2016
  • Processed daily invoicing and managed accounts payable/receivable with accuracy and timeliness.
  • Prepared contracts and quotes under supervision, collaborating with local and interstate departmental managers.
  • Maintained digital and physical filing systems to support document control and operational continuity.
  • Developed and enforced WHS procedures to ensure site-wide compliance with safety standards.
  • Managed work orders and purchasing related to repairs, maintenance, and registrations of vehicles and marine vessels.
  • Recorded and tracked maintenance histories for office equipment, vehicles, and marine assets.
  • Scheduled vessel inspections, including commercial surveys, radio checks, compass calibration, and life raft compliance.
  • Generated operational reports and data sheets for regional offices in Darwin and Geraldton.
  • Supported insurance claim coordination by liaising with management and external stakeholders.
  • Handled stock inventory and distribution of PPE, vessel parts, and workshop gear to maintain readiness and compliance.
  • Facilitated site inductions, security clearances (MSIC), AMSA medicals, and visitor authorisations.
  • Coordinated travel logistics, including flights, car hire, and accommodation for field staff.
  • Created and distributed weekly security patrol rosters and maintained crew scheduling.

Administration Assistant

Darren Van Bael - Mobile Mechanical/Mines Machinery Inspector
Herberton, Queensland
10.2007 - 07.2012
  • Delivered front-line customer service and support through counter, phone, and one-on-one communication.
  • Sourced and procured OEM and aftermarket parts for trucks, heavy machinery, lawn care equipment, and more.
  • Liaised with suppliers and manufacturers to ensure accurate, timely delivery of goods and services.
  • Maintained compliance with purchasing policies and managed goods receipting for client accounts.
  • Supported mine machinery condition assessments, compiled data and reports for maintenance teams and regulatory bodies.
  • Adhered to and helped develop WHS policies across diverse mine sites with varying safety requirements.
  • Provided technical support on part recalls and demonstrated a highly developed mechanical understanding.
  • Ensured timely availability of parts through effective purchasing and logistics planning for remote regions.
  • Managed accounts payable/receivable, daily bank reconciliation, and payroll processing for employees.
  • Coordinated parts deliveries and assisted tradespeople in mechanical tasks as needed.

Skills

  • Energetic, ambitious, and dependable, with strong work ethics and a continuous desire to learn
  • Proven ability to build instant rapport with diverse clientele, backed by excellent customer service skills and cultural awareness
  • Dedicated and adaptable, known for creative problem-solving and determination in achieving goals
  • Driven by a "can-do" attitude, high motivation, and professionalism—committed to learning and streamlining operational procedures
  • Technologically proficient, with hands-on experience using Striven POS, Microsoft Office Suite, Xero, MYOB, Viewpoint, Mypoint and SAP systems
  • Thrive in high-pressure environments—skilled at multitasking, prioritising, and delivering results under tight deadlines
  • Versatile administrative support experience, including data entry, word processing, event facilitation, interdepartmental coordination, and team engagement

Certification

  • Certificate IV in Accounting – Open College (2016) Key Areas: Payroll Systems, BAS/IAS Preparation, Financial Reporting, Spreadsheet Development, OHS, and Legal Decision-Making.
  • Certificate III in Business Administration – Open College (2013) Key Areas: Payroll, Document Design, Customer Service, Data Entry, Scheduling, and Workplace Information Management.

Languages

Languages: Fluent English.

Hobbies and Interests

Fishing, outdoor activities and socialising with friends.

References

References available upon request.

Timeline

Customer Service Representative

Dunnings Fuel
11.2024 - Current

Administration Officer

Ribshire Pty Ltd trading as Goodline
06.2022 - 07.2023

Administration Officer

WorkPac Pty Ltd – Rio Tinto Gove Operations
12.2021 - 04.2022

Senior Retail Assistant

GOVE WAREHOUSE
01.2017 - 07.2021

Sole Trader/Owner Operator

SOURCECALL AUTO PARTS AND ACCESSORIES
01.2016 - 02.2019

Administration Assistant

BHAGWAN MARINE PTY. LTD. (formerly Arafura Sea Charters)
12.2014 - 06.2016

Administration Assistant

Darren Van Bael - Mobile Mechanical/Mines Machinery Inspector
10.2007 - 07.2012

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