Brendan O'Sullivan
Summary
I am a dedicated, personable and creative individual well versed in a variety of interesting fields. As a business owner, I have exceptional integrity, leadership and problem-solving skills. I am dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. As a proven team player with a very happy engaging demeanour, I enjoy success working in demanding environments. I'm a very organized and dependable person, successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Cafe Owner
Greg & Audrey's
02.2020 - 02.2023
- Developed and implemented marketing strategies including social media to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Ran both front and back of house to operate the business smoothly
- Prepared and handled all business transactions, ordering stock, returns and built solid relationships with all suppliers
- Built great relationships with customers and staff to create a warm and fun environment
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers to assist lower-level employees and maintained excellent customer service
- Observed each employee's individual strengths and initiated training to improve areas of weakness.
Driver / Coordinator
Oz Harvest
03.2018 - 01.2019
- Engaging with various demographics and community centres to arrange distribution in a timely manner and ensure the quality of food is supplied in excellent condition.
- Collected and delivered goods and products from various donation points then distribute evenly to various agencies within Newcastle on the day
- Maintained professional and friendly demeanour during deliveries to uphold company reputation
- Liaise and communicate with volunteers who join in on the van trips and teach them the process of the business and what we do
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Arranged monthly volunteer rosters via a spread sheet and coordinated employed drivers to fill shifts
- Solved problems that presented on all aspects of Oz Harvest's operations
- Maintained excellent working relationships with team members, volunteers,
Painter /Handyman
Self-employed
01.2010 - 07.2017
- Managed all aspects of the client journey in their job requirement, from initiation to completion
- Marketed services by word of mouth only, indicating excellent customer service and communication at all times
- Interacted with customers to report progress and verify timetable for completed work, who consistently spoke highly of my work, communication, attention to detail and general tidiness
- Undertook all tasks associated with painting and handyman activity including preparing all surfaces and surrounding areas for painting and with great attention to detail
- Evaluated completed work for quality and adherence to standards and client requirements.
- Managed stock and calculated amount of paint and other materials needed for each job accurately.
Technical Customer Service Consultant
Dulux Paints
05.2008 - 12.2009
- Provided support and guidance on all Dulux products to the general public who required assistance
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Visual Merchandiser
Double Impact Displays
04.2006 - 04.2008
- Worked with business managers to implement new displays, promotions and store layout changes.
- Installed aesthetically pleasing displays to showcase company products and increase sales.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed themes, built props for merchandise displays.
Education
Certificate IV - Visual Merchandising
TAFE
Sydney, NSW11.2006
Cert IV - Graphic Design
TAFE
Hornsby06.1998
High School Certificate -
St Aloysius College
Milsons Point, NSW1993
Skills
- Approachable and Outgoing
- Creative
- Exceptional Communicator
- Operations and Systems Efficiency
- Process Improvement
- Customer Focused and Results Orientated
- Staff Management and Training
- High Personal Integrity
- Values Based Leadership
Timeline
Cafe Owner
Greg & Audrey's
02.2020 - 02.2023
Driver / Coordinator
Oz Harvest
03.2018 - 01.2019
Painter /Handyman
Self-employed
01.2010 - 07.2017
Technical Customer Service Consultant
Dulux Paints
05.2008 - 12.2009
Visual Merchandiser
Double Impact Displays
04.2006 - 04.2008
Certificate IV - Visual Merchandising
TAFE
Cert IV - Graphic Design
TAFE
High School Certificate -
St Aloysius College
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