Milcah Marie Skinner
Dubbo,NSW
Summary
Dynamic cafe owner with a proven track record at Poppyseed Cafe, excelling in customer retention strategies and menu development. Skilled in health and safety compliance, I fostered a welcoming environment that enhanced customer satisfaction and employee performance, driving business growth through effective relationship building and innovative inventory management.
Overview
10
10
years of professional experience
Work History
Cafe Owner
Poppyseed Cafe
04.2023 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Education Support Officer
Wellington Christian School
01.2020 - 03.2023
- Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
- Provided one-on-one tutoring for struggling students to improve their academic performance in various subjects.
- Participated in professional development opportunities to stay current on best practices in education support.
- Contributed to data-driven decision-making processes through diligent collection, analysis, and reporting of student assessment data.
- Supported classroom management efforts by maintaining a positive and organized learning environment for all students.
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
School Chaplain
Burrabadine Cornerstone Christian School
01.2015 - 12.2019
- Collaborated with school administration to develop and implement faith-based programs for the school community.
- Enhanced student spiritual growth by providing guidance and support through pastoral care.
- Organized retreats and workshops aimed at promoting spiritual reflection among the student body.
- Worked closely with faculty to integrate faith-based values into the curriculum and daily activities.
- Established a safe environment for students to explore their spirituality, fostering personal growth and development.
Education
No Degree - Education Support
TAFE NSW
NSW02-2014
Associate of Arts - Christian Studies
Cornerstone Community Inc
Nsw01-1995
Skills
- Barista skills
- Food safety
- Health and safety compliance
- Employee scheduling
- POS system operation
- Menu development
- Beverage preparation
- Customer retention strategies
- Cafe inventory
- Menu pricing
- Staff hiring
- Small business operations
- Relationship building
- Customer relations
Timeline
Cafe Owner
Poppyseed Cafe
04.2023 - Current
Education Support Officer
Wellington Christian School
01.2020 - 03.2023
School Chaplain
Burrabadine Cornerstone Christian School
01.2015 - 12.2019
No Degree - Education Support
TAFE NSW
Associate of Arts - Christian Studies
Cornerstone Community Inc
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