Brendon Morris
Penrith,NSW
Summary
Dynamic Business Development Manager with a proven track record at Ericom. Skilled sales performer offering 13 years of experience in leading sales opportunities and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
19
19
years of professional experience
Work History
Business Development Manager
Ericom
03.2020 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customised solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Generated new business with marketing initiatives and strategic plans.
Business Development Manager
Intouch ICT
05.2016 - 03.2020
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Kept meticulous client notes and updated account information in company databases.
Business Development Manager
Quantum Exchange
08.2012 - 02.2016
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department.
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
Contact Center Manager
Crown Equipment
04.2007 - 05.2012
- Led team of agents to enhance customer service quality and achieve operational goals.
- Developed and implemented training programs to improve employee performance and knowledge retention.
- Analyzed contact center metrics to identify trends and drive continuous improvement initiatives.
- Streamlined workflows, resulting in reduced response times and increased customer satisfaction ratings.
- Monitored agent performance through coaching sessions, ensuring adherence to best practices and protocols.
- Drove process improvements through regular review sessions, incorporating valuable feedback from both staff members and customers.
- Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
Education
Telstra Product Certifications
Cranebrook High School
Cranebrook, NSW05-2023
Skills
- Negotiations
- Business development
- Relationship building and management
- Strategic planning
- Team collaboration
- Mentoring and coaching
Timeline
Business Development Manager
Ericom
03.2020 - Current
Business Development Manager
Intouch ICT
05.2016 - 03.2020
Business Development Manager
Quantum Exchange
08.2012 - 02.2016
Contact Center Manager
Crown Equipment
04.2007 - 05.2012
Telstra Product Certifications
Cranebrook High School