Samantha McShane

• Maintained confidential files related to personnel records or other sensitive information.
• Developed processes for efficient workflow within the departmental structure.
• Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
• Scanned documents into electronic format for storage in a secure database system.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Processed and distributed communications in a timely manner.
• Coordinated meetings and prepared necessary documentation for internal and external stakeholders.
• Communicated with clients and suppliers to facilitate smooth business operations.
• Acted as liaison between the Managing Director and staff members, clients, vendors, visitors.
• Conducted initial phone screenings with prospective candidates.
• Provided ongoing support for customers through phone calls, emails, and social media posts regarding inquiries about products or services offered by the store's brand.

• Leadership skills
• Strong communication and team leading
• Ensuring that the safety of staff and clients is top priority
• Commitment to productivity
• Supervised and trained staff in hair styling techniques and customer service.
• Managed daily operations of a busy hair salon environment.
• Ensured compliance with health and safety regulations in salon practices.
• Built strong relationships with clients to enhance customer satisfaction experiences.

• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Managed physician calendar, scheduling patient appointments and procedures.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Compiled physical and digital documents, charts and reports.

• Experienced Haul Truck Operator.

• Administrative Duties using Microsoft word, Microsoft Office,scanning and filing of documents and basic use of excel along with the use banking programs.
• Set up and activated customer accounts.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Contracted to Bulga Open Cut

• Completed traineeship in Cert III Surface Extraction
• High focus on safety
• Commitment to production
• Following directions
• Following strict procedures and protocols
• High focus on communication
• Working in a large team
• Ability to meet task requirements
• Working in different conditions (operating in extreme weather conditions, day shift and night shift change over)

• Safety
• Team leadership
• Customer relations
• Organisation skills
• Commitment to productivity

• Working in a team environment
• Listening and taking directions from senior staff members
• Safety
• Retail sales
• Commitment to productivity

• Customer relations
• Safety precautions
• Retail
• Accepted cash and credit card payments, issued receipts and provided change.

• Salon Assistant
• Cleaning
• Customer relations
• Safety
• Sanitized tools, followed safety standards and kept salon clean and safe.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.