Brett Smith
Melbourne,VIC
Summary
At IAG, I excelled as a Claims Consultant, skillfully managing complex cases and negotiating favorable settlements, showcasing my expertise in claims analysis and customer service. Trained new hires, demonstrating strong teamwork and collaboration. Achieved a high success rate in claim resolutions, underlining my ability to prioritize and multitask effectively.
Overview
13
13
years of professional experience
Work History
Claims Consultant
IAG
04.2012 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
Skills
- Claims analysis
- Teamwork and collaboration
- Policy interpretation
- Claims investigation
- Customer service
- Insurance policy knowledge
- Time management
- Attention to detail
- Multitasking
Timeline
Claims Consultant
IAG
04.2012 - Current
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