Brian Ara
Perth,WA
Summary
Seasoned Hospitality Team Member with background in diverse hospitality settings. Possess strong skills in customer service, conflict resolution, and team collaboration, ensuring seamless operations for any establishment. Made significant contributions to fostering a welcoming environment and enhancing overall guest satisfaction in previous roles. Exceptionally adept at utilising interpersonal skills to build lasting relationships with both guests and team members. Looking to bring these skills and to adapt into a healthcare setting.
Compassionate and driven nursing professional with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.
Overview
9
9
years of professional experience
Work History
Hospitality Team Member
Ocean Beach Hotel
Cottesloe, WA
12.2021 - Current
- Greeted guests in a friendly and professional manner.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Provided customer service to ensure guest satisfaction.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Restaurant Manager
Joe’s Fish Shack
Fremantle, WA
11.2020 - 12.2021
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Hospitality Worker
Joe’s Fish Shack
Fremantle, WA
07.2018 - 11.2020
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Restocked supplies of condiments, beverages and other items as needed.
- Answered questions regarding menu items, special offers and other restaurant information.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
Fast Food Worker
Kim’s Fish and Chips
Hamilton Hill, WA
05.2016 - 07.2018
- Followed all health department guidelines for safe food handling practices.
- Collaborated with other team members to ensure timely completion of tasks.
- Provided quality customer service by adhering to company policies and procedures.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Education
Diploma of Nursing - Nursing
South Metropolitan TAFE
Murdoch, Western Australia12-2024
Certificate IV in Preparation For Health And Nursing Studies - Nursing
South Metropolitan TAFE
Murdoch, Western Australia07-2023
Certficate IV in Information Technology - Computer And Information Systems
South Metropolitan TAFE
Murdoch, Western Australia12-2019
High School Diploma -
South Fremantle Senior High School
Beaconsfield, Western Australia12-2017
Skills
- Professional appearance
- Strong teamwork
- Customer service focus
- Cross-cultural sensitivity
- Initiative and Self-motivation
- Reliability and punctuality
- Problem-solving skills
- Emergency response
- Infection control standards
- Privacy and confidentiality
- Vital signs monitoring
- Clinical judgment
- Self-reflection
- Catheter care
- Medication administration
- Direct patient care
- Postoperative nursing
- Nursing standards
- Nursing collaboration
Timeline
Hospitality Team Member
Ocean Beach Hotel
12.2021 - Current
Restaurant Manager
Joe’s Fish Shack
11.2020 - 12.2021
Hospitality Worker
Joe’s Fish Shack
07.2018 - 11.2020
Fast Food Worker
Kim’s Fish and Chips
05.2016 - 07.2018
Diploma of Nursing - Nursing
South Metropolitan TAFE
Certificate IV in Preparation For Health And Nursing Studies - Nursing
South Metropolitan TAFE
Certficate IV in Information Technology - Computer And Information Systems
South Metropolitan TAFE
High School Diploma -
South Fremantle Senior High School