Brian Wu
Sydney,NSW
Summary
Dynamic professional with a proven track record at China Construction The Third Company, excelling in customer relations. Expert in fostering brand awareness and teamwork, demonstrated through innovative solutions that enhanced client satisfaction and engineering efficiency. Skilled in relationship building, consistently delivering results beyond expectations. Pursuing a postgraduate degree in cybersecurity, estimate graduation in 2025.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Engineer
China Construction The Third Company
07.2022 - 05.2023
- Performed scheduled service work, installations, testing and repairs.
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
Customer Manager
China Construction The Third Company
05.2023 - 11.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Bachelor of Engineering - Traffic Engineering
Dalian Jiaotong University
China06.2022
Master of Cybersecurity - Computer Science
University of Technology Sydney
Sydney, NSW12.2025
Skills
- Brand Awareness
- Customer Relations
- Relationship Building
- Cybersecurity Strategies
Certification
IELTS overall 7.5
8.5 in listening 8.0 in reading 7.5 in speaking 6.5 in writing
CET4 CET6
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Customer Manager
China Construction The Third Company
05.2023 - 11.2023
Technical Engineer
China Construction The Third Company
07.2022 - 05.2023
Bachelor of Engineering - Traffic Engineering
Dalian Jiaotong University
Master of Cybersecurity - Computer Science
University of Technology Sydney
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