Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Ford

Mackay,QLD

Summary

Motivated Disability Support Worker trained in mobility assistance, administering medications, personal hygiene support and housekeeping. Good organizational skills with a hardworking mentality and caring approach. Friendly, reliable individual with top-notch relationship-building and communication skills gained during 7 years of Hospitality experience.

Overview

11
11
years of professional experience

Work History

Disability Support Worker

People Care Services
Mackay, QLD
04.2023 - Current
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Monitored client progress and reported any changes in behavior or health conditions to manager.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Transported clients to appointments, social events, and other activities as needed.
  • Administered medication to patients according to strict schedules.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Encouraged independence by teaching skills needed for everyday life.

Barista/Waitress

Stellarossa Parkside
Mackay, QLD
06.2021 - 02.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Placed orders with suppliers for delivery of products required for daily operations.

Home Duties

Stay at Home Parent
Mackay, QLD
03.2017 - 06.2021
  • General House Duties
  • Strict Medication Schedule
  • Knowledge of Adrenal Crisis/Hormone deficiencies
  • Knowledge of Epilepsy and safety procedures

Barista Shift Supervisor

Stellarossa Parkside
Mackay, QLD
04.2014 - 03.2017
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Resolved customer complaints in a polite and professional manner.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Ordered products from suppliers when inventory was low or out of stock.

Bar Attendant/Waitress

Clarion Hotel
Mackay Harbour, QLD
12.2012 - 01.2014
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
  • Assisted in inventory management to ensure proper ordering of supplies and product rotation.
  • Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar.

Education

Aldridge State High School
Maryborough, QLD

Skills

  • Blue & yellow Card
  • First Aid/Cpr Trained
  • Client Transportation
  • Medication Schedules
  • Grooming Support
  • Household Chores
  • Lifestyle Support
  • Flexible Schedule
  • Creative Thinking
  • Fast-Paced Environment

References

References available upon request.

Timeline

Disability Support Worker

People Care Services
04.2023 - Current

Barista/Waitress

Stellarossa Parkside
06.2021 - 02.2023

Home Duties

Stay at Home Parent
03.2017 - 06.2021

Barista Shift Supervisor

Stellarossa Parkside
04.2014 - 03.2017

Bar Attendant/Waitress

Clarion Hotel
12.2012 - 01.2014

Aldridge State High School

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Brianna Ford