Brianna Kimber
Hillbank,SA
Summary
Dynamic consultant and entrepreneur with a proven track record at Pure Romance and Angels Cakes, specializing in customer relationship management and online marketing. Excelled in sales consultation and customer service, significantly enhancing client satisfaction and loyalty. Mastered time management and sales strategies, ensuring exceptional service and product education.
Overview
7
7
years of professional experience
Work History
Consultant
Pure Romance
Adelaide, SA
01.2020 - 03.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
-
Small Business Owner
Angels Cakes
Adelaide, SA
01.2019 - 03.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Volunteer Waitress
Salvation Army Soup Kitchen
Adelaide, SA
01.2014 - 12.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Junior High Education
Roma Mitchell Secondary College
Gepps Cross, SA2016
Skills
- Time Management
- Customer Relationship Management
- Online Marketing
- Sales Strategies
- Sales consultation
- Sales Presentations
- Customer Service Skills
- Handle Customer Inquiries
Timeline
Consultant
Pure Romance
01.2020 - 03.2021
Small Business Owner
Angels Cakes
01.2019 - 03.2020
Volunteer Waitress
Salvation Army Soup Kitchen
01.2014 - 12.2014
No Degree - Junior High Education
Roma Mitchell Secondary College