Natasha Lazoryzak
Richmond
Summary
Professional retail worker prepared to excel in fast-paced environments. Maintains high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Zoo Clothing
07.2017 - 11.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Retail Assistant
Freelance Shoes
10.2016 - 10.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Hospitality Worker
Theobroma Chocolate Lounge
01.2015 - 11.2016
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Negotiated with suppliers to secure quality products at competitive prices, improving profit margins.
- Developed and maintained positive relationships with guests for satisfaction.
Voluntary Assistant
St Vincent De Paul Society Thrift Stores
01.2015 - 06.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Galston High School
Galston, NSW01-2014
Skills
- Customer service
- Customer assistance
- Time management capabilities
- Flexible schedule availability
- POS systems
Timeline
Retail Assistant
Zoo Clothing
07.2017 - 11.2019
Retail Assistant
Freelance Shoes
10.2016 - 10.2018
Hospitality Worker
Theobroma Chocolate Lounge
01.2015 - 11.2016
Voluntary Assistant
St Vincent De Paul Society Thrift Stores
01.2015 - 06.2016
High School Diploma -
Galston High School
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