Kellie Walker
New Lambton,New South Wales
Summary
Detail-oriented administrative professional with extensive experience supporting physiotherapy and office environments. Skilled in managing calls, coordinating appointments, processing payments, and maintaining accurate records. Strong focus on confidentiality, customer care, and smooth daily operations.
Overview
21
21
years of professional experience
Work History
Physiotherapy Receptionist
Total Motion Physiotherapy
Morisset
03.2018 - Current
- Welcomed patients at Total Motion Physiotherapy with friendly, professional service.
- Coordinated appointment scheduling and booking changes to optimize patient access to physiotherapy services.
- Answered phone calls and routed inquiries to appropriate clinic staff.
- Registered new patients and updated confidential health records accurately.
- Prepared treatment files and reception materials for therapist appointments.
- Processed payments and resolved billing questions to ensure efficient front desk operations.
- Managed clinic correspondence and follow-up communication to enhance patient engagement.
- Scheduled appointments for patients in clinic system.
Administration Assistant
Kooragang Industrial Services
Newcastle
03.2006 - 02.2018
- Managed reception calls and directed enquiries for Kooragang Industrial Services administration office.
- Processed invoices, purchase orders, and general administration tasks.
- Maintained records, files, and confidential information using office systems.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Provided administrative support to the management team.
- Supported contractors and visitors with access, paperwork, and site information.
Education
High School Diploma -
Whitebridge High School
NewcastleSkills
- Appointment scheduling
- Patient registration
- Medical records
- Health record management
- Billing processing
- Front desk operations
- Time management
- Attention to detail
- Problem solving
- Phone etiquette
- Customer focus
- Inventory management
- Clear communication
Timeline
Physiotherapy Receptionist
Total Motion Physiotherapy
03.2018 - Current
Administration Assistant
Kooragang Industrial Services
03.2006 - 02.2018
High School Diploma -
Whitebridge High School