Hi, I’m
Brianna Woods
Senior Account Manager
Perth,Western Australia
Summary
Senior Account Manager with over 5+ years experience with building customer relationships and delivering results in a timely manner. Working across the finance industry since 2018 helping customers achieve goals and also ensuring the customers have a good experience with the company by addressing all the queries promptly. The key to my success has been achieved through my skills of effective communication, time management, collaboration, problem solving and great customer service.
Overview
12
years of professional experience
Work History
Nightowl
Customer Service
08.2020 - Current
Job overview
- Follow liquor license and adhere to RSA
- Customer service
- Team collaboration
Pioneer Credit
Senior Account Manager
04.2018 - Current
Job overview
- Keep track of a large portfolio of customers and issuing documents, statements, notices and monitoring collection
- Ensure compliance guidelines are adhered in establishing customer relationships
- Build and maintain strong, long-lasting customer relationships
- Portfolio management to increase efficiency
- Negotiating with clients regarding arrangements for best payment options and procedures
- Ensure the timely and successful delivery of solutions according to customer needs and requirements
- Record information about financial status of customers and status of collection efforts
- Perform various administrative functions for assigned accounts on the internal system such as recording changes, payments and forwarding of details to divisions such as legal, compliance and business services.
- I had a two year gap from Pioneer Credit from Novemeber 2021 and returned in November 2023.
Bankwest
Home Loan Validations
11.2021 - 10.2023
Job overview
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analysed business processes to identify risk.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Adhered to strict banking code of conduct and compliance
- Analysed financial documents and identification documents thoroughly
- Problem solving regularly with team members to get the best possible outcome for our customers.
Kmart
Customer Service
02.2012 - 11.2018
Job overview
- Handling customer enquiries and complaints
- Stocking and organising shop floor
- Upholding presentation standards for the shop
- Picking and packing online orders
- First point of contact for customers questions
Education
Counterterrorism, Murdoch University
Seton Catholic College
Timeline
Home Loan Validations
Bankwest
11.2021 - 10.2023
Customer Service
Nightowl
08.2020 - Current
Senior Account Manager
Pioneer Credit
04.2018 - Current
Customer Service
Kmart
02.2012 - 11.2018