Bridget Moore
High Wycombe,WA
Summary
An Office Manager with over two years experience and Office Administration with 9+ years' experience in supervising, office administration, customer service and reception duties. A well presented professional with an energetic interpersonal style, strong work ethic and a loyal commitment to my employer. Seeking an Office Manager, Administration and/or Reception related role where my ability to integrate into an office environment and provide great knowledge and skills will add value to your organisation.
Overview
13
13
years of professional experience
Work History
Office Manager
Gungor & Partners
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Organized and managed payroll and timekeeping operations.
- Set up payroll scheduling and frequency.
- Assisted with front office to serve both walk-in and telephone customers.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Prepared and filed tax forms to meet needs of customers.
- Managed relationships with third-party vendors such as tax authorities, benefit providers, and payroll software companies to ensure seamless operations and accurate reporting.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Client Services Assistant
Gungor & Partners
03.2018 - 01.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Administration Coordinator and Assistant
Service Stream Energy and Water
12.2011 - 10.2017
- High level data entry experience, entering up to 1500 job orders daily with high speed and accuracy
- Customer service experience, answering large volumes of phone calls throughout the day and dealing with customer queries
- Using computer programs such as Microsoft Word, Excel, Outlook, PowerPoint and MYOB
- Reception duties including greeting clients and customers, signing and accepting deliveries, meeting room bookings and directing people to meeting rooms
- Training and supervising administration employees on data entry and all aspects of the office day to day processes
- Creating invoices and sending to clients
- Timesheet and payroll processing, entering employee timesheet data into excel, running reports and comparing the reports to the timesheets
- Recording meeting minutes for office meetings and employee performance meetings
- End of month data entry reconciliation to ensure data sent back to the client is correct
- In charge of stationary requirements and orders
- Office document control and file management
- Creating consignment notes and coordinating equipment deliveries
- Consistently maintaining KPI'S by having a 98% data entry accuracy rate
- Maintaining high level data entry speed by entering on average 80 words per minute
- Team office award for the initiative to create a new health and safety process to improve the organizations OH&S standards, this was sending an SMS message to field employees every morning reminding them of a specific safety issue to address and be mindful of
- Expanding the companies client base and client relationships by implementing a new service, reconciling their documents and populating the data on excel spreadsheets to lower their work load and save them time
Education
No Degree - Marketing
Southern Institute of Technology
Christchurch New Zealand10-2010
Skills
- Ability to work in a team environment or autonomously
- Office management
- Schedule and calendar management
- Billing
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Operations management
- Staff hiring
- Employee Training
- Team supervision
- Business administration
- Report preparation
- Meeting planning
Personal Information
Driving License: Class C WA Drivers License
Timeline
Office Manager
Gungor & Partners
01.2023 - Current
Client Services Assistant
Gungor & Partners
03.2018 - 01.2023
Administration Coordinator and Assistant
Service Stream Energy and Water
12.2011 - 10.2017
No Degree - Marketing
Southern Institute of Technology
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