Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridie Clingan

Darwin,NT

Summary

Driven job seeker with a proven track record in problem-solving and technical support. Excelled in conflict resolution, boosting customer satisfaction through critical thinking and clear communication. Showcasing flexibility and a positive attitude across diverse roles. Achieved consistently high performance in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hybrid Agent

SportsBet
01.2024 - Current
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple customer queries
  • placed bets quickly and concisely
  • solved account problems through the process of elimination
  • Provided helpful, informative technical support to customers on product usage and installation.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Barista

AAFCANS
03.2022 - 05.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Childcare Assistant

Territory Kids
03.2023 - 08.2023
  • Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained daily records of children's individual activities, behaviours, meals, and naps.

Teaching Work Experience

Howard Springs Primary School
06.2020 - 07.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books, and materials.

Education

High School Diploma -

Taminmin College
Humpty Doo, NT
11.2022

Skills

  • Technical Support
  • Problem-solving skills
  • Critical Thinking
  • Documenting information
  • Positive Attitude
  • Flexible Schedule
  • Conflict Resolution
  • Call Management
  • Recordkeeping proficiency
  • Internet savvy
  • Clear Communication

Certification

  • partial cert in Manufacturing
  • cert 1 in retail
  • baristas cert

Timeline

Hybrid Agent

SportsBet
01.2024 - Current

Childcare Assistant

Territory Kids
03.2023 - 08.2023

Barista

AAFCANS
03.2022 - 05.2024

Teaching Work Experience

Howard Springs Primary School
06.2020 - 07.2022

High School Diploma -

Taminmin College

Similar Profiles

CREATE PROFILE
Bridie Clingan