Bridie Hayes
Dulwich Hill,NSW
Summary
In essence, I am positive minded, hardworking, self-motivated and pride myself of on my excellent communication skills. I am customer oriented and a great listener. I am currently studying counselling and am passionate about psychology, philosophy and nature. I firmly believe these passions have shaped my curious, engaging and patient nature and i look forward to being apart of a team where i can continue to grow, learn and be motivated/motivate those around me.
Overview
7
7
years of professional experience
Work History
Admin Assistant
Kangaroo Valley Adventure Company (KVAC)
01.2022 - 01.2024
- Overseeing/Contributing to design and uploading of social media content using Canva for brand and marketing purposes.
- Managed online booking system of small tourism company (150k annual revenue) through Fareharbor and affiliates, retailing through Stripe payment system aswell as Square POS Sales.
- Established and maintained hard record-keeping strategies including insurances, business registrations, memberships, affiliates and CRM management
- Meticulous attention to detail in maintaining critical equipment, including safety equipment subject to internal/external audit, legislation and policy.
- Developed strong rapport with customers and created positive impression of business.
- Facilitating the day-to-day activities of running an outdoor adventure business, including- sizing up mountain bikes, helmets, Life Jackets, and signing waiver forms, Processing POS, taking phone bookings and online enquiries.
- Provided personalized assistance to customers with special needs or requests, ensuring a memorable experience for all guests.
- Maintained an up-to-date database of area accommodations, restaurants, and attractions for efficient guest referrals.
- Maintaining high customer service and satisfaction contributing to 150 5 star reviews on Google in a 12 month period.
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Assisted coworkers and staff members with special tasks on daily basis.
Retail footwear
Frankie 4
07.2022 - 11.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Retail Assistant
Lorna Jane
01.2018 - 01.2019
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
Assistant Manager
Flock HOME/COFFEE
10.2016 - 12.2017
- Set up and handled social media 'Instagram/facebook', as well as create Online store with third party 'Echic',
- Liasoning with creative agency to help pitch brand concept, Creating Mood boards and establishing demographic strong points relating to concept creation and store longevity and growth.
- Oversaw and contributed in creative vision behind Product Shoots and brand aesthetic.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Diploma of Counselling - Counselling
Australian College of Applied Professions
Sydney, NSW2024
Chevalier College, Southern Highlands
Bowral, NSW01.2013
Skills
- Time management
- Customer service excellence
- Interpersonal skills
- Conflict resolution
- Computer literacy
- Social Media
- Business Development
- Sales and Marketing
- KPI Tracking
- Inventory Management
- Problem-Solving
- Visual Merchandising
- POS Systems
- Store Displays
Further Skills and Certifications
- RSA
- Baristas Certificate
- Social Media
- Small business exp.
- Musician
- WWCC
Timeline
Retail footwear
Frankie 4
07.2022 - 11.2022
Admin Assistant
Kangaroo Valley Adventure Company (KVAC)
01.2022 - 01.2024
Retail Assistant
Lorna Jane
01.2018 - 01.2019
Assistant Manager
Flock HOME/COFFEE
10.2016 - 12.2017
Diploma of Counselling - Counselling
Australian College of Applied Professions
Chevalier College, Southern Highlands
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