Brisharne Rangi
Gold Coast,QLD
Summary
Proven FOH Team Member with a track record of enhancing customer satisfaction and boosting sales at Holly Molly Strike Bowling. Skilled in team collaboration and guest relations, adept at training staff and managing high-volume periods. Demonstrated ability to increase order values through upselling, achieving a positive impact on revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
HoleyMoley Strike Bowling
Goldcoast , QLD
04.2022 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Enhanced customer experience by providing friendly and efficient service at the front counter
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
FOH Team Member
SUBWAY®Restaurants
09.2020 - 03.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Education
Cert III - Visual Arts
Helensvale Learning Center
Helensvale, QLD09.2020
Coombabah State High School
Coombabah, QLD2019
Skills
- Phone Etiquette
- Money Handling
- Professional Appearance
- Payment Processing
- Training and mentoring
- Stock management
- Staff Coordination
- Multitasking Abilities
- Sanitation Guidelines
- Health Code Compliance
- Safe Food Handling
Certification
- CERT III IN BUSINESS
- CERT I IN DIGITAL MEDIA AND TECHNOLOGY
- RSA CERTIFIED
Timeline
FOH Team Member
HoleyMoley Strike Bowling
04.2022 - Current
FOH Team Member
SUBWAY®Restaurants
09.2020 - 03.2022
Cert III - Visual Arts
Helensvale Learning Center
Coombabah State High School
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