Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brisilda Hila

BRISBANE,QLD

Summary

Customer service and client relations professional with experience in recruitment, sales support and hospitality. Good communication skills, multilingual and comfortable working in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Fonzie Abbott
Brisbane , Australia
10.2024 - Current

Provided customer service in a busy café environment

• Managed orders and ensured a positive dining experience for customers

• Worked efficiently within a fast-paced team environment

Senior Recruitment Consultant / Business Developer

EasyHunters
Milan, Italy
12.2021 - 06.2024

Acted as the main point of contact between clients and the recruitment team

• Managed client requests, hiring needs and employment contract processes

• Coordinated with recruiters to identify suitable candidates for client positions

• Participated in candidate interviews to gain a full understanding of profiles and client expectations

• Provided feedback and candidate insights to clients based on their specific requirements

Call Center Agent - Appointment Setting

New Helios System S.r.l
Cernusco sul Naviglio , Italy
11.2020 - 12.2021

Contacted potential customers to schedule appointments for TIM sales representatives

• Managed outbound calls and introduced company services to potential clients

• Qualified leads and organised meetings for the sales team

• Maintained customer information and appointment records in the company database

Artistic Gymnastics Coach

Juventus Nova Melzo
Melzo, Italy
09.2018 - 11.2020

Coached children and teenagers during artistic gymnastics training sessions

• Planned training activities to improve technique, strength and performance

• Supported young athletes in developing discipline and teamwork

Education

High School Diploma -

IPSIA
Melzo, Italy
06-2020

Skills

  • Customer service
  • Order management
  • Client communication
  • Customer relationship management
  • Team collaboration
  • Crisis resolution

Languages

Italian
Native/ Bilingual
Albanian
Native/ Bilingual
English
Limited

Certification

General English Course - Lexis English Brisbane, 2024

Timeline

Customer Service Assistant

Fonzie Abbott
10.2024 - Current

Senior Recruitment Consultant / Business Developer

EasyHunters
12.2021 - 06.2024

Call Center Agent - Appointment Setting

New Helios System S.r.l
11.2020 - 12.2021

Artistic Gymnastics Coach

Juventus Nova Melzo
09.2018 - 11.2020

High School Diploma -

IPSIA
Brisilda Hila