Britney Gronbek
Emerald,QLD
Summary
Motivated Retail Assistant with background in customer service and sales. Proficient in handling multiple tasks simultaneously while maintaining a welcoming store atmosphere. Strong skills include effective communication, problem-solving, and team collaboration. Previously contributed to increased customer satisfaction rates through exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Retail Assistant
Plaza Sports
Emerald, QLD
06.2022 - Current
- Assisted customers with product selection, answered queries and provided advice.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
Medical Receptionist
Emerald Medical Group
Emerald, QLD
07.2019 - 05.2021
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Automotive Parts Specialist
A1 Panel & Paint
Emerald, QLD
02.2018 - 06.2019
- Organized storage areas to ensure efficient retrieval of products.
- Processed returns, exchanges and refunds according to store policies.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Retail Sales Assistant
Repco
Emerald, QLD
07.2016 - 02.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Answered questions about current promotions and resolved issues according to store policies.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
High School Diploma -
Emerald State High School
Emerald, QLD11-2013
Skills
- Customer service and support
- Cash handling and inventory management
- Visual merchandising and product knowledge
- Sales techniques and relationship building
- Team collaboration and adaptability
- Time management and attention to detail
- Reliability and responsibility
Timeline
Retail Assistant
Plaza Sports
06.2022 - Current
Medical Receptionist
Emerald Medical Group
07.2019 - 05.2021
Automotive Parts Specialist
A1 Panel & Paint
02.2018 - 06.2019
Retail Sales Assistant
Repco
07.2016 - 02.2018
High School Diploma -
Emerald State High School
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