Brittany Garland
Wallan,VIC
Summary
Proven leader in the fast-paced food service industry, with a track record of initiating process improvements at McDonald’s to enhance efficiency and customer satisfaction. Skilled in customer service and organization, I excel in adapting to new environments and mentoring teams for professional growth. Achieved significant improvements in hygiene and cleanliness, contributing to a positive and welcoming atmosphere for guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fast Food Assistant Store Manager
McDoanlds
05.2023 - Current
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Provided support during high-volume shifts, effectively multitasking and prioritizing tasks as needed to maintain smooth operations.
- Mentored junior staff members, sharing valuable knowledge and experience to foster professional growth within the team.
- Contributed to helping out other local and none local stores when shifts or questions were raised.
Fast Food Manager
McDonald’s
01.2020 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Worked in different roles across the store such as hiring, rostering, inventory
Bar Waiter
Hogans Hotel
01.2020 - 01.2021
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Provided support during high-volume shifts, effectively multitasking and prioritizing tasks as needed to maintain smooth operations.
- Mentored junior staff members, sharing valuable knowledge and experience to foster professional growth within the team.
- Contributed to helping out other local and none local stores when shifts or questions were raised.
Fast Food Crew Member
McDonald’s
01.2016 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Cafe Barista
Pretty Sally Bake House
01.2020 - 01.2022
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties..
Education
Wallan Secondary College
Wallan, VIC2018
Skills
- Customer service
- Hygiene and cleanliness
- Organization and planning
- Adapting to new and unknown environments
Certification
- first aid
- fire
- food safety supervisor
- advance your leadership
- leadership transition
- management development
Timeline
Fast Food Assistant Store Manager
McDoanlds
05.2023 - Current
Fast Food Manager
McDonald’s
01.2020 - Current
Bar Waiter
Hogans Hotel
01.2020 - 01.2021
Cafe Barista
Pretty Sally Bake House
01.2020 - 01.2022
Fast Food Crew Member
McDonald’s
01.2016 - Current
Wallan Secondary College
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