Brittany Kaptein
Glenelg,SA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining and pub settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BARTENDING/RECEPTION
Holbrook Services
05.2025 - Current
- Working reception desk at Holbrook Motel. Checking guests in, answering phone calls and taking new bookings using Little Hotelier.
- Working behind the bar at both Woomargama Hotel and Holbrook Hotel. Serving drinks responsibly and providing excellent customer service.
BAR SUPERVISOR/ADMINISTRATION
The Highway
11.2023 - 05.2025
- Serving guests beer, spirits, and cocktails responsibly. Supervising approx. 7-10 staff on busy nights.
- Admin duties include; clearance, cash balancing, revenue breakdown reports, CRT and ATM servicing.
DUTY MANAGER
Commercial Hotel Cowell
05.2024 - 07.2024
- Overseeing entire venue, usually at night. Performing clearance on 12 poker machines, counting tills.
- Serving patrons, usually managing 2-4 other staff.
SERVER/SUPERVISOR
The Local Pub and Oyster Bar
01.2022 - 09.2023
- Served Guests with extensive knowledge and passion about menu items. Overseeing up to 5 other staff members and ensuring all duties are being performed.
SERVER
Red Shores Racetrack and Casino
08.2021 - 09.2023
- Looked after guests promptly and efficiently, providing customer service and food and drink.
BARTENDER
Charlottetown Islanders
03.2021 - 04.2023
- Serving bottled beer and simple mixed drinks to fans of the local hockey team during games.
SERVER/BARTENDER
Cedar’s Eatery/Baba’s Lounge
06.2021 - 08.2021
- Provided customer care and service of alcohol and food.
RECEPTIONIST
Tangerine Hair and Spa
05.2020 - 06.2021
- Checked clients in and taking payments while rebooking them for their next service with a smile.
HOUSEKEEPER
HOLIDAY INN EXPRESS
11.2019 - 03.2020
- Cleaning and sanitisation of guest rooms.
SERVER
MOOSEHEAD
06.2019 - 12.2019
- Served samples of new types of beer or mixed drinks to customers of local liquor store.
SERVER
Fairholm Boutique Inns
05.2019 - 09.2019
- Breakfast service at a scenic inn in historic downtown Charlottetown.
CASHIER/SERVER/SUPERVISOR
Crafters Burger Co.
12.2017 - 05.2019
- Provided prompt customer service and extensive menu knowledge. Overseeing at least 2 other employees and performing closing duties.
HOST/BREAKFAST ATTENDANT/BANQUETS
Delta Prince Edward
06.2017 - 01.2018
- Worked at Brakish (patio restaurant owned by the Delta) as a host until its closing in September, also worked in Water’s Edge as a host until moving to the banquets department.
- Greeting customers as they enter the restaurant, presenting menus and drinks, bussing tables.
Education
Bachelor of Arts - psychology
UPEI
09.2014
Skills
- Very customer-focused, very outgoing and goal-oriented Since I was a psychology major I love getting to know people on a personal level!
- Flexible and adaptable
- Calm under pressure
- Verbal communication
- Organization and time management
- Dependable and responsible
Certification
RSA in NSW and SA
RSG in NSW
Timeline
BARTENDING/RECEPTION
Holbrook Services
05.2025 - Current
DUTY MANAGER
Commercial Hotel Cowell
05.2024 - 07.2024
BAR SUPERVISOR/ADMINISTRATION
The Highway
11.2023 - 05.2025
SERVER/SUPERVISOR
The Local Pub and Oyster Bar
01.2022 - 09.2023
SERVER
Red Shores Racetrack and Casino
08.2021 - 09.2023
SERVER/BARTENDER
Cedar’s Eatery/Baba’s Lounge
06.2021 - 08.2021
BARTENDER
Charlottetown Islanders
03.2021 - 04.2023
RECEPTIONIST
Tangerine Hair and Spa
05.2020 - 06.2021
HOUSEKEEPER
HOLIDAY INN EXPRESS
11.2019 - 03.2020
SERVER
MOOSEHEAD
06.2019 - 12.2019
SERVER
Fairholm Boutique Inns
05.2019 - 09.2019
CASHIER/SERVER/SUPERVISOR
Crafters Burger Co.
12.2017 - 05.2019
HOST/BREAKFAST ATTENDANT/BANQUETS
Delta Prince Edward
06.2017 - 01.2018
Bachelor of Arts - psychology
UPEI
RSA in SA and NSW
RSA in NSW and SA.