Brittany Mitchell
Darwin,NT
Overview
13
13
years of professional experience
1
1
Certification
Work History
Apprentice - Plumber
Auskron
NT
03.2024 - 09.2024
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used hand and power tools safely to execute plumbing tasks of varying complexities.
- Maintained clean workspaces and left sites clean and free from waste.
- Unclogged drains and replaced faulty fixtures to restore functionality.
- Followed safety practices and procedures to reduce on-site risks.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Fabricated, repaired and maintained diverse piping systems according to project specifications.
- Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
- Organized and moved materials from truck to job site to support project requirements.
- Completed first block of trade school at CDU in September 2024
Warranty Clerk
Darwin Motor Group
NT
08.2022 - 03.2024
- Carried out warranty claims as per brand specific processes for 10 automotive manufacturing brands.
- Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
- Developed strong relationships with vendors, facilitating smoother interactions during the claim process.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
- Stored and filed paperwork and fault parts in an orderly system to assist audits.
Receptionist/Service Advisor
Darwin Motor Group
08.2022 - 03.2024
- Greeted incoming customers professionally and confirmed booking details before receiving the vehicle.
- Created appointments, communicated with clients, and updated records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Relaying technicians diagnosis to the customer in a clear and understandable way.
Trades Assistant
Arctic Installations
NT
03.2022 - 09.2022
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Performed maintenance and minor repairs to various machines under supervision.
- Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
- Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
Apprentice - Heavy Metal Fabrication/Boiler Maker
Greville Fabrication
01.2021 - 09.2021
- Carried out daily tidy up of workshop to ensure it is left clean and free from hazards every afternoon
- Forklift operation
- Heavy machinery operation (guillotine, lathe, press, rolling machine)
- Practice use of Oxy cutting and welding machines.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Prepared worksite by setting up required tools and supplies.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Retail Sales Assistant
Tarocash
QLD
08.2016 - 07.2017
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
Personal Care Assistant
Care Passion Life
QLD
01.2015 - 12.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Managed cleaning of the house, ran errands, managed laundry, and completed weekly grocery shopping.
- Worked in both individual and group home settings staying on over night shifts with clients when required.
- Some experience working in day activity centres.
Cashier
Woolworths
01.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Grade 11 -
St Paul’s School
Brisbane, QLD11.2014
Certification
• Working With Children’s Check - NT
• Construction Induction White Card
Timeline
Apprentice - Plumber
Auskron
03.2024 - 09.2024
Warranty Clerk
Darwin Motor Group
08.2022 - 03.2024
Receptionist/Service Advisor
Darwin Motor Group
08.2022 - 03.2024
Trades Assistant
Arctic Installations
03.2022 - 09.2022
Apprentice - Heavy Metal Fabrication/Boiler Maker
Greville Fabrication
01.2021 - 09.2021
Retail Sales Assistant
Tarocash
08.2016 - 07.2017
Personal Care Assistant
Care Passion Life
01.2015 - 12.2015
Cashier
Woolworths
01.2012 - 07.2014
• Working With Children’s Check - NT
• Construction Induction White Card
Grade 11 -
St Paul’s School