Brittany Ryan
Melbourne
Summary
I am a highly organised and adaptable administrative and coordination professional with a strong focus on client service, communication, and attention to detail. I thrive in fast-paced environments and take pride in delivering high-quality support and ensuring smooth operational processes.
With a proactive, customer-focused mindset and a collaborative approach, I bring reliability, professionalism, and a willingness to learn to every role I take on.
Overview
6
6
years of professional experience
Work History
Onsite/Maintenance and Warranty Coordinator
Carter Grange Homes
Mulgrave
04.2025 - Current
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Performed data entry into company database system for tracking purposes.
- Coordinated on-site operations across multiple residential builds, ensuring adherence to timelines, safety, and quality standards.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Processed monthly warranty reports for management review and analysis.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Assisted in the development of new policies and procedures for warranty administration.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
Building Support Coordinator
Metricon Homes Pty Ltd
05.2024 - 04.2025
- Oversee and manage contractual documentation, ensuring compliance with project requirements and timelines.
- Initiate and manage construction variations, coordinating necessary adjustments to project scope and budgets.
- Facilitate stage calls and provide exceptional customer service to clients throughout the project lifecycle.
- Review and analyze HIA Contracts and construction plans
- Collaborate closely with cross-functional teams, including Estimating, Drafting, Finance, and Permits
- Serve as the primary point of contact with building developers, local councils, and utility providers
- Prepare and submit Occupancy Permit applications, ensuring compliance with all regulatory and legal requirements.
- Coordinate and schedule Practical Completion Inspections (PCI) and Settlement processes, ensuring timely and efficient transitions.
- Compile and prepare settlement packs
- Provide operational support to Construction and Site Managers, assisting with project progression and resolving on-site challenges.
- Address and resolve client inquiries, ensuring a high level of satisfaction and clear communication throughout the project.
Client Coordinator/Operations Coordinator
Aintree Group
06.2023 - 05.2024
- Tax/Accounting administration - liaising between the accounting department and clients
- Preparing documents and payment slips to be sent electronically to clients for signing
- Building report and professional relationships with clients
- Answering the phone and problem solving
- Correspondence with ATO
- Organize Meeting room/Boardroom calendar
- Making clients coffee, signing them in at reception and preparing meeting rooms
- Office facilities management - maintaining sufficient stock levels for the office kitchen/bathroom facilities, corresponding with tradespeople, delivery services and addressing issues that affect the functioning of the office
- Clerical duties such as checking the administration inbox and dealing with client matters in a timely manner
- Sorting/distributing client mail, scanning, filing, and arranging for documents to be stored securely or returned to client
- Assisting with onboarding / Lost Client procedure
- Maintaining the office asset register
- Use of Xero/Atomate/XPM/HubSpot/CAS360/BGL360/Tango/Way We Do
Sales Assistant
Florsheim Shoes
11.2021 - 12.2023
- Providing good customer service
- Assisting with store merchandising
- Processing payments through Eftpos system
- Transferring stock to other stores via Auspost
- Achieving KPI's and sales targets
Events Coordinator
Graze and Gaze
03.2023 - 05.2023
- Professional picnic delivery and setup
- Styling, pack down, collection and cleaning
- Cocktail making service
Sales Assistant
Dan Murphy's
07.2022 - 12.2022
- Working at registers
- Packing shelves, unloading stock from pallets
- Stock take, and setting up promotional offers
- Providing knowledge to customers regarding beer/wine/spirit recommendations
- Collecting trolleys from parking bays
Buyer's Assistant
Strandbags
02.2022 - 05.2022
- Managing purchase orders
- Monitoring inventory
- Providing administrative support
- Working closely with vendors and negotiating deadlines, contracts, and budgets
Customer Care Consultant
HelloFresh
06.2021 - 02.2022
- Resolving customer inquiries and complaints
- Providing general support and building engaging relationships with customers
- Having knowledge of company policies and systems
- Working towards Customer Care team KPI's and targets
- Actively offer HelloFresh products and promotions
Retail Sales Assistant
Porter 4 Pets
09.2019 - 12.2019
- Taking customer orders
- Displaying stock
- Use of Apple Pay Eftpos machine
- Setting up/packing away market stall stand
Kitchen Hand
Two Wolves Mexican Cantina
06.2019 - 10.2019
- Washing dishes
- Taking customers' orders
Education
Bachelor of Political,Economic And Social Sciences -
The University of Sydney
04-2021
National Senior Certificate -
Dainfern College
South Africa 12-2016
Skills
- Customer relationship management
- Attention to detail
- Effective communication
- Client support
- Analytical skills
- Problem-solving aptitude
Timeline
Onsite/Maintenance and Warranty Coordinator
Carter Grange Homes
04.2025 - Current
Building Support Coordinator
Metricon Homes Pty Ltd
05.2024 - 04.2025
Client Coordinator/Operations Coordinator
Aintree Group
06.2023 - 05.2024
Events Coordinator
Graze and Gaze
03.2023 - 05.2023
Sales Assistant
Dan Murphy's
07.2022 - 12.2022
Buyer's Assistant
Strandbags
02.2022 - 05.2022
Sales Assistant
Florsheim Shoes
11.2021 - 12.2023
Customer Care Consultant
HelloFresh
06.2021 - 02.2022
Retail Sales Assistant
Porter 4 Pets
09.2019 - 12.2019
Kitchen Hand
Two Wolves Mexican Cantina
06.2019 - 10.2019
Bachelor of Political,Economic And Social Sciences -
The University of Sydney
National Senior Certificate -
Dainfern College