Brittany Young

As an all-rounder crew member, my responsibilities in this role varied from:

• customer service, cash handling, preparing food and beverages to a high standard
• maintaining cleanliness in customer and service areas while managing on-floor stock levels to ensure proficient service
• effective time management skills to ensure back of house tasks were completed while also maintaining high standard service
• training crew on all stations and adhering to workplace health and safety policy

As a team leader in the high-care sector, my responsibilities in this role varied from:

• assisting clients with their personal care and grooming, feeding and daily activities while ensuring their dignity and maintaining their health and quality of life
• monitored for signs of injury or illness and reported changes to nursing staff for timely intervention
• maintained accurate patient records to help effective communication amongst nursing staff and healthcare providers
• adhered to infection control measures, promoting a safe environment for residents, families and staff
• trained and mentored junior staff on patient care and patient handling techniques while adhering to manual handling and safety protocol
• delegated duties equally amongst team members and promptly followed up on any issues that arose

As a senior manager, my responsibilities in this role varied from:

• supervising daily operations, ensuring compliance with company policies and safety standards.
• training and mentoring staff to enhance service quality and operational efficiency
• managed customer relations, resolving issues promptly to maintain satisfaction and loyalty
• coordinated team schedules to ensure adequate staffing during peak business hours
• handling the close of daily sales and addressing cash discrepancies