Broaddye Ward

• Provided safe, reliable, and timely transportation for elderly clients, people with disabilities, and other community members with limited mobility.
• Assisted passengers with boarding, securing mobility aids, and ensuring comfort and safety throughout trips.
• Conducted daily vehicle checks and basic maintenance tasks to ensure safety and cleanliness.
• Followed all road rules, safety protocols, and organizational procedures at all times.
• Delivered exceptional customer service with patience, respect, and professionalism.

• Took on the role of team leader for different teams in the absence of their designated leader. Quickly adjusted to new team dynamics.
• Maintained a track record of consistently achieving personal KPI targets and leading teams to meet their objectives.
• Answered inbound calls to provide direct customer service support.
• Communicated effectively to troubleshoot customer concerns and technology faults.
• Competently de-escalated customer grievances.

• Performed physically demanding tasks including unloading and handling deliveries, repeatedly lifting and moving heavy stock efficiently and safely.
• Maintained clean and hazard-free store aisles.
• Managed cold storage areas such as dairy and freezer sections, requiring resilience in low-temperature environments and attention to product rotation and expiry dates.
• Operated checkout efficiently during busy periods, handling transactions, assisting customers, and balancing till at end of shift.
• Assisted with ordering and receiving new inventory, verifying deliveries, and organizing backroom storage.

. Performed physically demanding tasks including unloading and handling deliveries, repeatedly lifting and moving heavy stock efficiently and safely

. Performed both opening and closing store duties

. Maintained clean and hazard-free store aisles

. Managed cold storage areas such as dairy and freezer sections, requiring resilience in low- temperature environments and attention to product rotation and expiry dates

. Operated checkout efficiently during busy periods, handling transactions, assisting customers, and balancing till at end of shift

. Assisted with ordering and receiving new inventory, verifying deliveries, and organizing backroom storage

• Operated point-of-sale systems for efficient transaction processing.
• Ensured accurate pricing and scanning of products at checkout.
• Provided exceptional customer service to enhance shopping experience.
• Assisted in training new team members on checkout procedures.