BROCK KUSCHERT

To transition into a case management role within the insurance industry, utilizing my expertise in client assessment, problem resolution, and holistic care coordination. Eager to contribute positively to a team while further developing my skills in case management, insurance processes, and client advocacy.

A highly adaptable and resilient professional with extensive experience in customer service, healthcare, and management. With a strong background in therapeutic massage, fitness instruction, and retail leadership, I bring exceptional interpersonal skills, problem-solving abilities, and a dedication to supporting individuals in achieving their health and wellness goals. Experienced in managing client needs, providing tailored solutions, and working closely with multidisciplinary teams to foster positive outcomes. Seeking a case management role where I can leverage my client-centered approach, organizational skills, and health industry experience to support clients effectively within the insurance sector.

• Strong problem-solving skills, able to assess client needs and coordinate the necessary services to meet those needs.
• Proven ability to manage multiple tasks and clients simultaneously, ensuring timely and effective service delivery.
• Excellent interpersonal and communication skills, capable of building rapport with clients, stakeholders, and multidisciplinary teams.
• Highly organized, detail-oriented, and efficient in managing complex case details and records.
• Demonstrated commitment to customer satisfaction, consistently meeting and exceeding client expectations.
• Skilled in providing personalized support and services based on individual health needs, with a background in therapy, fitness, and wellness.
• Quick to adapt to new challenges and regulations, always committed to continuous learning and professional growth.
• Empathetic and compassionate approach to client care, with a focus on delivering holistic, client-centered solutions.

• Refocused Professional Profile: Emphasized transferable skills such as client assessment, problem-solving, and teamwork which are crucial for case management.
• Skills Section Updated: Highlighted the skills that align with case management such as client-centered care, communication, documentation, and problem-solving.
• Relevant Experience: Emphasized customer service, coordination with other professionals, and maintaining client records, which are important in case management roles.
• Removed some of the specific industry-based roles (like bodybuilding and music performance), focusing more on healthcare and client-facing roles.