Kathleen Hutchen

Raymond Terrace,NSW

Summary

Compassionate and adaptable case manager with a focus on holistic client care and effective stakeholder collaboration. Enhanced service delivery and resolved client issues while ensuring compliance with industry standards. Maintained high levels of client satisfaction through proactive problem-solving and support.

Overview

years of professional experience

Work History

SAH Care Partner / Case manager

Amazing procare

Maitland, NSW

11.2025 - Current

Coordinated service requests between departments and clients to streamline operations.
Facilitated communication between clients and technical staff for effective issue resolution.
Monitored service delivery processes, identifying areas for improvement.
Maintained accurate records of services provided for each client.
Managed and updated client databases to ensure current information.
Provided timely feedback to management on service failures and customer concerns.
Developed relationships with service providers and vendors to enhance offerings.
Addressed client complaints promptly, ensuring satisfaction and retention.

Case manager

Maitland Community Care

Maitland, NSW

06.2024 - 06.2025

Developed customer management plans to promote positive health outcomes.
Provided holistic, person-centered services to enhance client well-being.
Managed relationships with health specialists for ongoing complex support.
Collaborated with community groups to strengthen partnerships and improve client resources.
Referred clients to allied health professionals for comprehensive care.
Supported individuals with daily living activities and personal care tasks to improve quality of life.
Maintained case load to ensure service profitability and sustainability.
Identified and resolved communication issues to improve service delivery effectiveness.

Mentoring Program Coordinator

Asuria People Services pty Ltd

Chatswood

01.2019 - 06.2024

Coordinated programs by organizing sessions, workshops, and follow-ups for participants.
Guided participants in goal-setting and confidence-building through personalized coaching, enhancing accountability.
Implemented structured case management plans, tracking progress and adapting strategies to meet individual needs.
Identified participant strengths, facilitating employment opportunities through strength-based support.
Encouraged behavioral change using motivational interviewing techniques to promote positive decisions.
Maintained comprehensive records, documenting participant notes and progress to ensure compliance and facilitate follow-up.
Collaborated with stakeholders such as employment providers and community organizations to enhance support services.
Built trusting relationships with diverse participants, demonstrating patience and empathy.

Case manager Age care

Integrated Living Australia

RAYMOND TERRACE

01.2018 - 06.2020

Managed case load to support service sustainability and client satisfaction.
Provided holistic, person-centered services while collaborating with health specialists and internal teams.
Developed customer management plans to enhance support and promote positive health outcomes.
Led customer planning processes, supporting operations for efficient service delivery.
Oversaw communication and service delivery to quickly address and resolve client issues.
Referred customers to allied health professionals, including occupational therapists and dieticians.
Built strong relationships with community groups to enhance collaboration and support.
Ensured compliance with legislative standards and guidelines across all services.

Education

Diploma of Community Services - Family And Community Services

Essential Skills And Training

Hamilton, NSW

10-2015

Skills

Case management
Service coordination
Client-centered care
Care plan management
Health referrals
Client relationship management
Patient advocacy
Stakeholder collaboration
Records management
Case documentation
Compliance standards
Customer service
Goal development

Conflict resolution
Time management
Team collaboration
Adaptability and flexibility
Personalized support
Senior support
Holistic client care
Active listening
Relationship building
Social interaction
Records management
Adaptability and flexibility

Timeline