BROCK MADELEY
Mount Pleasant
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Duty Manager
Sea breeze hotel Mackay
Mackay
01.2026 - Current
- Supervised daily hotel operations and ensured efficient service delivery.
- Managed staff scheduling and coordinated training for new team members.
- Resolved guest complaints and provided exceptional customer service experiences.
- Collaborated with department heads to streamline operational processes.
- Conducted regular inspections of facilities to ensure cleanliness and safety standards.
- Implemented new processes or procedures as required by management or regulatory bodies.
- Ensured compliance with health, safety and security regulations at all times.
- Monitored customer satisfaction levels and identified areas for improvement.
- Managed and coordinated the daily operations of all departments to ensure efficient service.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Delegated work to staff, setting priorities and goals.
Assistant Hotel Manager
Rydges Mackay
Mackay
06.2025 - 01.2026
- Assisted in daily hotel operations and guest service management.
- Coordinated staff schedules and training sessions for optimal performance.
- Managed front desk activities, ensuring smooth check-in and check-out processes.
- Oversaw inventory control and supply management for hotel amenities.
- Collaborated with departments to enhance guest satisfaction initiatives.
- Resolved guest complaints promptly, fostering positive relationships and experiences.
- Ensured all staff members had appropriate training and development opportunities.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
Food N beverage Manager
1770 beach hotel
02.2025 - 06.2025
- Managing rosters/ timesheets
- Managing a small team of staff
- Ordering stock
- Working as a team
- Stocktake
Kitchen Utility
Sirrom corp
09.2024 - 02.2025
- Assisted in helping chefs with prep
- Making sandwiches for the miners
- Assisted with unloading trucks
- Working as a team
- Cleaning kitchen/ washing dishes
- Blackwater
Receptionist
Oaks Grand Hotel Gladstone
02.2024 - 09.2024
- Taking and receiving phone calls
- Making bookings
- Checking guests in and out of the hotel
- PMS experience
Front Service Supervisor
Everfresh Agnes Water
08.2023 - 02.2024
- Duty manager
- Stocking shelves
- Rosters
- Money handling
Food and Beverage Manager
Heron Island Resort
07.2022 - 08.2023
- Restaurant supervisor (waitress)
- Maintenance
- Resort shop (stocking shelves, serving customers)
- Kitchen Hand (washing dishes and cleaning up after the chefs)
- Bar (opening and closing bar making cocktails and serving customers)
- Reception (Front Office) (checking guests in, Operating Opera PMS)
- Restock (restocking the bar, restaurant, resort shop with food and drinks for the following day)
- Stock take (stocktake every department and entering to the system)
Bar Manager
Katrina's Bar 1770
01.2022 - 06.2022
- Serving customers
- Kitchen hand
- Making cocktails
- Cleaning keg lines
- Rostering
- Opening and closing the bar
- Food preparation
- Food server
Customer Service
1770 Marina Café
01.2021 - 12.2021
- Customer service
- Preparing coffee
- Food preparation
- Cleaning
- Closing down routine
Cook
McDonald Ormond
01.2020 - 12.2020
- Cooking
- Point of sale
- Customer service
- Cleaning (mopping floors, cleaning the kitchen, washing up)
Education
Taree Christian College
Cert 1 - Animal Studies
Box Hill TAFE
Bentleigh Secondary College
Cert 3 - Hospitality
TAFE Queensland
Skills
- Hard working
- Adaptive
- Active learner
- Enthusiastic
- Creative
- Team player
- Staff management
- Customer service
- Schedule management
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Team management
Certification
- RSA certificate
- RSG certificate
- RMLV and approved managers
- CPR and First aid
References
Reference available upon request
Timeline
Senior Duty Manager
Sea breeze hotel Mackay
01.2026 - Current
Assistant Hotel Manager
Rydges Mackay
06.2025 - 01.2026
Food N beverage Manager
1770 beach hotel
02.2025 - 06.2025
Kitchen Utility
Sirrom corp
09.2024 - 02.2025
Receptionist
Oaks Grand Hotel Gladstone
02.2024 - 09.2024
Front Service Supervisor
Everfresh Agnes Water
08.2023 - 02.2024
Food and Beverage Manager
Heron Island Resort
07.2022 - 08.2023
Bar Manager
Katrina's Bar 1770
01.2022 - 06.2022
Customer Service
1770 Marina Café
01.2021 - 12.2021
Cook
McDonald Ormond
01.2020 - 12.2020
Taree Christian College
Cert 1 - Animal Studies
Box Hill TAFE
Bentleigh Secondary College
Cert 3 - Hospitality
TAFE Queensland