Brock Stephens
Bourke,NSW
Summary
Motivated Retail Assistant with background in customer service and sales. Proficient in handling multiple tasks simultaneously while maintaining a welcoming store atmosphere. Strong skills include effective communication, problem-solving, and team collaboration. Previously contributed to increased customer satisfaction rates through exceptional service delivery.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Retail Assistant
Dan Murphy’s
Hervey Bay, QLD
11.2024 - 03.2026
- Assisted customers with product selection and inquiries about beverages.
- Maintained inventory levels by restocking shelves and organizing displays.
- Processed transactions accurately using the point-of-sale system.
- Handled customer complaints professionally to resolve issues promptly.
- Educated customers on product features and promotions effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Cleaner
KnT Cleaning
Mackay, QLD
03.2024 - 09.2025
- Cleaned various surfaces using appropriate cleaning agents and equipment.
- Maintained cleanliness in residential and commercial properties to meet client standards.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Conducted routine inspections to ensure quality of cleaning tasks performed.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned and sanitized various commercial spaces including offices and restrooms.
Lawn Maintenance Laborer
Right At Home
Rockhampton, QLD
05.2023 - 12.2023
- Maintained lawns through mowing, trimming, and edging techniques.
- Operated landscaping equipment such as mowers and blowers.
- Assisted with seasonal planting and mulching tasks.
Retail Worker
Spar
Bourke, NSW
01.2022 - 07.2022
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise displays efficiently.
- Operated point-of-sale systems for customer transactions.
Meat Process Worker
Swickers
Kingaroy, QLD
12.2020 - 05.2021
- Operated machinery for meat processing and packaging tasks.
- Ensured compliance with hygiene and safety standards in work area.
- Assisted in preparing products for distribution to retail clients.
Education
Kingaroy State High School
Kingaroy, QLDSkills
- Customer service
- Point-of-sale operation
- Inventory management
- Merchandise display
- Problem solving
- Effective communication
- Team collaboration
- Cash handling accuracy
- Time management
- In-store promotions
- Customer engagement
- Complaint handling
- Multitasking
- Equipment operation
- Hygiene standards
- Meat processing
- Heavy lifting
Certification
- Cert II in Workplace Health and Safety
- Cert II in Active Volunteering
- Cert II in Vocational Pathways
Timeline
Retail Assistant
Dan Murphy’s
11.2024 - 03.2026
Cleaner
KnT Cleaning
03.2024 - 09.2025
Lawn Maintenance Laborer
Right At Home
05.2023 - 12.2023
Retail Worker
Spar
01.2022 - 07.2022
Meat Process Worker
Swickers
12.2020 - 05.2021
Kingaroy State High School