Broden Pollard
Leschenault
Summary
Dynamic professional with extensive experience in the food service industry, excelling in high-volume environments and staff management. At Benesse, I led teams to consistently achieve positive customer satisfaction scores, leveraging expertise in POS systems and beverage preparation. I effectively enhance operational efficiency and service quality.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Oxford Yard
07.2022 - 02.2023
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Prepared and made smoothies, juices and other iced drinks
Fast Food Crew Member
McDonald's
11.2019 - 01.2022
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
Shift Supervisor
Benesse
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Australind Senior High School
Australind, WA11.2021
Skills
- Maintaining Clean Work Areas
- High-Volume Environments
- Closing Procedures
- People Skills
- Staff management
- Espresso machine operation
- Beverage preparation
- POS systems
Timeline
Shift Supervisor
Benesse
04.2023 - Current
Front of House Employee
Oxford Yard
07.2022 - 02.2023
Fast Food Crew Member
McDonald's
11.2019 - 01.2022
High School Diploma -
Australind Senior High School
Similar Profiles
Heather LaFreniereHeather LaFreniere
Business Development & Seller Intake Specialist at The Yard Ramp GuyBusiness Development & Seller Intake Specialist at The Yard Ramp Guy
Erin KronholmErin Kronholm
Waitress (Restaurant Setting) at Shufflehouse / Saint Johns' Yard / Bogez GolfWaitress (Restaurant Setting) at Shufflehouse / Saint Johns' Yard / Bogez Golf
Amanda AdamsAmanda Adams
Inventory Operations Manager at Yard Gear Sale and Service Inc.Inventory Operations Manager at Yard Gear Sale and Service Inc.