Broden Pollard
Benesse
Leschenault
5
years of professional experience
Dynamic professional with extensive experience in the food service industry, excelling in high-volume environments and staff management. At Benesse, I led teams to consistently achieve positive customer satisfaction scores, leveraging expertise in POS systems and beverage preparation. I effectively enhance operational efficiency and service quality.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Work History
Front of House Employee
7 Months- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Prepared and made smoothies, juices and other iced drinks
Fast Food Crew Member
2 Years 2 Months- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
Shift Supervisor
3 Years 7 Months- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma
Skills
Maintaining Clean Work Areas
High-Volume Environments
Closing Procedures
People Skills
Staff management
Espresso machine operation
Beverage preparation
POS systems
Timeline
Shift Supervisor
Benesse
04.2023 - CurrentRead More
Front of House Employee
Oxford Yard
07.2022 - 02.2023Read More
Fast Food Crew Member
McDonald's
11.2019 - 01.2022Read More
Australind Senior High School
High School Diploma
Read More